SERVICE ENGINEER (SOUTH LONDON)

Location: South London (Field/Home Based)
Benefits: 27 days holiday plus Wellbeing day, Private Medical Insurance, Bonus scheme, Sharescheme, Enhanced pension plan, Life assurance, On-site gym, Free on-site parking, Company car, Salary sacrifice schemes.

YOUR PREVIOUS EXPERIENCE IS LIKELY TO INCLUDE….

• A background in electrical or mechanical engineering.
• Hands-on experience with steam processes, instrumentation, and the product range.
• Familiarity with Spirax products and their operation.

ROLE OVERVIEW:

Are you passionate about delivering exceptional service and technical expertise? We’re looking for a Service Engineer to join our team, reporting to the Service Engineer Team Leader. In this role, you’ll be responsible for commissioning, servicing, and repairing company-supplied equipment, as well as delivering on-site customer training programs. You’ll play a key part in ensuring our customers receive outstanding support and solutions, contributing to our mission of service excellence.

YOUR OBJECTIVES AND RESPONSIBILITIES WILL FOCUS ON…

• Liaising with service coordinators to plan work efficiently.
• Ensuring service delivery meets contractual obligations.
• Preparing thoroughly for service visits, including reviewing drawings and manuals.
• Carrying sufficient stock for service agreements and following procedures for additional stock needs.
• Communicating clearly with customers about any outstanding issues before leaving site.
• Completing detailed job sheets and obtaining customer signatures.
• Supporting continuous improvement initiatives to enhance customer satisfaction.
• Taking full ownership of site issues, from raising CCILs to achieving final resolution.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL…

• Demonstrate Company Core Values at all times
• Hold relevant qualifications such as CCNSG, CSCS Engineering Services Skill Card, and an electrical or mechanical qualification.
• Possess a full UK driving license.
• Demonstrate strong communication and rapport-building skills.
• Be able to work autonomously and remain calm under pressure.
• Bring passion, energy, and enthusiasm to your work.
  The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solutions and are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems. Steam Thermal Solutions has global coverage across 67 operating units (called OpCos), organised into four Divisions: EMEA, APAC, Americas, Gestra.
  Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.
  Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!
  Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.