Service Engineer, Southeast Asia (Malaysia-based) at Kempower

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Communication, Training, Customer Satisfaction, Cloud-Based Software, Service Processes, Proactive Mindset, Adaptability, Jira, Teams, Engineering, Project Management, Technical Competence, Feedback Collection, Problem Solving

Industry

electrical;Appliances;and Electronics Manufacturing

Description

With roots in the Southern part of Finland, Kempower is a globally operating DC fast charger designer and manufacturer with a vision to create the world’s most desired EV fast charging solutions for everyone, everywhere. At Kempower, we're driving the Electric Vehicle evolution to create a cleaner and quieter environment for everyone. We inspire global audiences to join the electric movement and be the change our planet needs. If you're passionate about making a positive impact and want to plug into a dynamic team, we want to hear from you! Our Culture fosters a positive work environment where every voice is valued. Regardless of job titles, we're united by our can-do attitude and collaborative spirit. With a diverse team representing over 40 nationalities, we celebrate unique perspectives and encourage continuous learning and growth. THE ROLE As a Service Engineer at Kempower, you'll have the opportunity to contribute to the ever-evolving EV market. You’ll ensure customer and partner satisfaction by providing technical support, resolving customer issues, and sharing your knowledge to enhance their technical competence. In this role you will: Ensure EV charging equipment customer satisfaction by offering remote and on-site support services Follow-up, maintain and improve our partner network technical competence and join partner onboarding when applicable. Provide technical support services by using tools such as technical ticketing system (Atlassian Jira) and Teams Conduct training services both remotely and on-site for maintaining service partner network technical competence Collect feedback from customers, share best practices, and follow-up with internal stakeholders to contribute to design, quality and process improvements In this role, occasional traveling is required. You will be working with our partners and customers in the region while also contributing to global cases and projects depending on the workload. This role is remote with flexible working hours. You will be working from home or on the sites when needed. WHAT HELPS YOU SUCCEED IN THIS ROLE Degree or certification in Engineering, Technical Support, or a related field Technical background (e.g. in technical service/support, product development and engineering HW/SW, product and project management) with hands-on experience in troubleshooting and resolving complex technical issues ideally by using a cloud-based remote maintenance platform or software. Understanding of service processes and familiarity with best practices and SLA requirements. Strong communication skills for interacting with external and internal stakeholders and to be able to deliver both remote and on-site trainings effectively Ability to work independently and manage priorities effectively in a fast-paced environment, with a self-driven approach and strong accountability for results while maintaining alignment with mutual goals Proficiency in using support tools like Jira, Teams or similar platforms Customer-focused mindset with a proactive and solution-oriented mindset Eagerness to learn and adapt to new tools, technologies and industry trends As our official company language is English, we expect you to have good English skills. For this role, we also expect fluency in Malay. WHY JOIN US? We foster an Innovative Culture, we're not just developing products; we're evolving as individuals and as a team. At Kempower, you'll find an open and flexible work culture where your voice is heard, and your ideas are valued. At Kempower, we see learning as a talent and are committed to helping you grow. We believe in integrity, open doors, and honest conversations. You'll have the chance to take ownership of your work, drive your career development, and shape our company's future. We embrace Cross-Team Collaboration. You'll collaborate with colleagues from diverse backgrounds and disciplines, working together to grow our business and reach our shared goals. APPLY NOW! Are You ready to be the change? Join us in powering planet cool then! We're excited to hear from you. Send your application at the latest on 24.2.2026 If you have further questions about us or the role, feel free to contact the hiring manager at benjamin.clements@kempower.com We hope you apply as soon as possible as we will review applications on a rolling basis and may start interviewing already during the application period. Please note: For GDPR compliance reasons, please submit your application via our application form. Location: Malaysia (preferably in KL) Kempower is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, or any other status protected by laws and regulations. We do not tolerate discrimination or harassment based on any of these characteristics, and we encourage applicants of all ages. Follow us on our social media! LinkedIn Twitter Instagram Facebook

Responsibilities

As a Service Engineer, you will provide technical support and ensure customer satisfaction for EV charging equipment. You will also conduct training and improve partner network technical competence.