Contains all necessary information as defined in authoring standards
Is representative of real world technician repair methods
Monitor and understand all vehicle content, planned changes and the associated timing.
Meet all timing deadlines
Proactively communicate project status, concerns and issues to the appropriate personnel.
Co-author service information with functional engineering and vehicle development program champions
Handle ad-hoc requirements which may arise in service engineering arena
Act as SPOC to support F2F meetings as required working effectively in a remote hybrid working pattern to build trust and develop a close working relationship with the vehicle development team
Develop and deliver dealer PDI checklist
Develop and deliver routine maintenance materials for dealer systems publication
Co-ordinate with internal teams and joint venture partners for delivery of service engineering prototype vehicles from global plant locations to a European site
Calculate and maintain the service cost of ownership data to support launch activities
Deliver Cost of ownership materials to support whole life cost and pre-sale events timing
Manage special tool funding process
Track compliance with service engineering standards and deliverables
Report out on service deliverables, ensuring deliverables are planned and available on time
Liaise with the program manager and product development team to ensure a serviceable design
Maintain ongoing business relationship with joint venture partner personnel throughout the program
Co-ordinate with the quality team on setting up the new model early warning process
Post vehicle launch, monitor, track and report vehicle concern data
Co-ordinate post launch queries from markets, manufacturing and other OEM activities
Co-ordinate with engineering on identified service issues for resolution
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