Service Evaluation Lead at City of Greater Geelong

, , -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

148599.0

Posted On

24 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service evaluation, Program management, Performance analysis, Financial analysis, Stakeholder engagement, Strategic planning, Data analysis, Public policy, Organizational reform, Report writing, Problem solving, Leadership, Budgeting, Evidence-based decision making, Governance

Industry

Government Administration

Description

About the role Reporting to the Manager Organisation Planning and Performance, you will lead the City’s Service Review Program. In simple terms, that means taking a close look at how services are run, what they cost, and how well they meet community needs, then helping the organisation make better decisions about what to improve, change or stop. You’ll work closely with senior leaders to turn complex information into clear, practical recommendations that influence real decisions. This includes advising the CEO, Executive Leadership Team and Councillors on performance, value for money, and long-term sustainability. You’ll also shape how service reviews are done across the organisation, ensuring a consistent, practical and evidence-based approach that meets legislative requirements and supports the City’s long-term strategy. Work type: Permanent, full-time Classification: SPL, $148,599 + super Key responsibilities include: * Leading end-to-end reviews of services and programs, from defining the scope through to delivering recommendations. * Analysing service performance, costs and community needs to assess what is working and what is not. * Turning complex or incomplete data into clear, defensible insights. * Working with stakeholders to embed review outcomes into planning, budgeting and decision-making. * Facilitating discussions with leaders where there are trade-offs, competing priorities and different views. * Preparing clear, high-quality reports and advice for senior leadership and Council. * Continuously improving the City’s service review approach, tools and governance. We want to hear from you if you: * Have led or played a key role in reviewing services or programs end-to-end, from scoping through to influencing decisions. * Are confident applying evaluation methods in real-world settings, not just theory. * Can work with messy or incomplete data and still form clear, evidence-based insights. * Are comfortable challenging the status quo constructively and influencing senior leaders. * Enjoy facilitating conversations where there are different perspectives and competing priorities. * Can translate complex analysis into clear recommendations that people actually act on. * Are motivated by improving how services are delivered, not just analysing them. About you You’ll hold a tertiary qualification in public policy, business, economics, commerce or a related field and bring a strong mix of analytical capability, stakeholder engagement skills, and practical experience improving services. Essential Experience: * Significant experience leading service reviews, program evaluation, organisational reform or similar work. * Experience advising senior leaders and contributing to strategic decision-making. * Strong analytical and problem-solving skills, including financial and performance analysis. * Ability to lead work programs and collaborate effectively across an organisation. Preferred candidates will be required to undergo a National Police Check and a Working with Children Check (funded by the City). If this sounds like the role for you, then click apply now! Child Safety Responsibilities   We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy [https://www.geelongaustralia.com.au/safety/documents/item/8da795473e0f4de.aspx].  Diversity and Inclusion  At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.  We are the City From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong. We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process. Applications and Enquiries Click the Position Description link to view more information about this position. Enquiries: Alex Stebbing | Manager Organisation Planning & Performance Alex.Stebbing@geelongcity.vic.gov.au [Alex.Stebbing@geelongcity.vic.gov.au] Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au [careers@geelongcity.vic.gov.au] noting your preferred method of communication and contact details and a member of the team will be in touch. We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared. #LI-Hybrid

Responsibilities

The Service Evaluation Lead will manage the City’s Service Review Program by analyzing service performance, costs, and community needs to provide actionable recommendations. They will collaborate with senior leadership to embed review outcomes into budgeting and strategic planning processes.