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Service Excellence Associate at Angkas
Makati, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

0.0

Posted On

29 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer service, Communication, Problem resolution, Typing, Social media management, In-app support, Telegram support, Email support, Chat support, Relationship management

Industry

Description
Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution. Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships. Support different Channels such as Telegram, Social Media, In-App, Email, and Chat Provide personalized customer service by responding to the needs of the customers. Participate in ongoing training and development programs. Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor. Adhere to company policies and procedures. REMINDERS: Please note that the screening process includes Typing Test (35 wpm) and Mock call Assessment. For all successful applicants, here's what you can expect: Same day hiring, same day offer Free pre-employment medical At least 6 moths to 1 year of customer service, support, or any client facing roles experience Strong communication skills (oral and written) in Tagalog and English Ability to converse in Bisaya is a plus Amenable to working on a shifting schedule and working onsite Why join Angkas? Freedom of work Work life balance Free meal and use of gym Opportunities for promotion Start-up environment Multi-cultural and Agile work environment Diversified use of technology
Responsibilities
The Service Excellence Associate responds to customer inquiries across multiple channels including phone, email, chat, and social media to provide effective problem resolution. They are responsible for delivering outstanding service to high-value customers while meeting daily and monthly performance targets.