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Service Excellence Coordinator at Bothwell Regional Health Center

Sedalia, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

1300.0

Posted On

12 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Meeting Facilitation, Time Management, Active Listening, Teamwork, Goal Setting, Decision Making, Communication, Accountability, Integrity, Leadership

Industry

Hospitals and Health Care

Description

MISSION To provide leadership and coordination for the Service Excellence Council, ensuring a clear sense of direction and timely response to the overall Service Excellence Initiative™. KEY RESPONSIBILITIES * Work closely with the Service Excellence Council to provide support, direction, and resources for the Service Excellence Initiative™. * Plan and hold regular meetings with the Service Excellence Council (at least monthly). * Monitor the Service Excellence Council Charter to clarify responsibilities, membership, and communication strategies. * Create and utilize agendas for each Service Excellence Council meeting that promote involvement and decision-making on topics such as: * - OASIS Team development, membership, project planning, and hardwiring. * - Service Excellence Advisor/Ambassador selection and training. * - DO IT project implementation. * - Monitoring Synergy Meetings with SEAs and OASIS Team Captains. * - Providing ongoing updates and education for physicians, board members, and other key stakeholders. * Plan and coordinate opportunities to recognize accomplishments made through Service Excellence Workshops, OASIS Teams, and DO IT Teams. * Monitor and report on patient satisfaction and other survey results, recommending and supporting service improvement action planning. * Ensure alignment of Quality Assurance Performance Improvement (QAPI) with organizational goals and identified needs. * Utilize recommendations from the annual Accountability Audit to improve strategies for the following year’s SEI process. REQUIRED SKILLS * High School Diploma/GED * Facilitate dynamic meetings. * Manage time, priorities, and deadlines effectively. * Listen for understanding without judgment. * Encourage and recognize others. * Demonstrate fairness, integrity, and accountability. * Communicate clearly and promote teamwork. * Involve others in decision-making. * Set and achieve goals.

Responsibilities

Lead and coordinate the Service Excellence Council to drive the Service Excellence Initiative through regular meetings and resource management. Monitor patient satisfaction results and align Quality Assurance Performance Improvement with organizational goals.