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Service Excellence Specialist-WBG HO / IPO / CIP-Wholesale Integrated Servi at Kotak Mahindra Bank

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Excellence, Customer Experience, Process Streamlining, Best Practices Implementation, Stakeholder Collaboration

Industry

Banking

Description

The Service Excellence Specialist (SES) plays a critical role in driving operational excellence and enhancing customer experience across wholesale banking services. This role involves close collaboration with internal stakeholders to identify service gaps, streamline processes, and implement best practices that align with the bank’s commitment to delivering superior service quality.

Responsibilities

The Service Excellence Specialist is responsible for driving operational excellence and improving customer experience across wholesale banking services. This involves collaborating with internal teams to find service gaps and implement best practices.