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Service Executive at Hermes
Hong Kong Island, Hong Kong, China -
Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Retail Sales, Stock Management, Queue Management, Appointment Scheduling, Communication Skills, Problem Solving, English Proficiency, Cantonese Proficiency, Mandarin Proficiency

Industry

Retail Luxury Goods and Jewelry

Description
Responsibilities: •Greet and interact with customers in a professional manner •Identify needs, product interest and enquiries of arriving customers •Reassure customer acknowledge on the timeline, that they will be served by the next available staff •Ensure sales team members availability and ready to serve the customers •Handle and manage any potential queue issues, provide amenity to queuing customer if needed •Arrange and verify walk-in customers’ appointment •Maintain good communication with the team, escort customers entering the store and ensure them without having left unattended •Provide feedback to in-charge on queue and Tally management •Update customer appointments throughout the day and record accordingly •Recognize each VIP customers and greet them by their name •Serve aftersales and Web-To-Shop customers •Support cashier job duty when no other available staff •Assist in general store operations and activities  Requirements: •Relevant work experience in retail sales / stock management / customer service field •Cheerful, helpful and ability to perform company’s standard of customer service •Assertive and possess good understanding of floor operations •Proactive, good team player, good communication skill •Good common sense on problem-solving  •Fluent in both verbal and written English, Cantonese, and Mandarin 
Responsibilities
The Service Executive is responsible for greeting customers, managing store queues, and coordinating appointments to ensure a professional customer experience. They also support sales team availability, handle aftersales services, and assist with general store operations.