Service Experience Officers at New South Wales Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Administrative support, Project support, Event coordination, Microsoft Office Suite, Content Manager, Records management, Database applications, Stakeholder communication, Time management, Attention to detail, Policy writing, Process improvement, Data entry, Client liaison

Industry

Law Enforcement

Description

Contribute to the integrity of democracy in New South Wales Be part of a dynamic team environment We are recruiting for two (2) key positions in our Service Experience team which forms part of our Election Participation Business Unit: Service Experience Officer – fulltime Ongoing role Project Support Officer, Service Experience – full time Temporary role (until 30 June 2027) The Election Participation Business Unit focusses on customer-engagement functions such as client liaison, elector enquiries and non-voter processing. About the Roles Service Experience Officer The Service Experience Officer provides a broad range of customer service and administrative services. The role leverages extensive business unit knowledge to support the unit's program of work and facilitate the delivery of business operations. This role requires previous experience in customer-engagement and high level of administrative support. For more information refer to the Role Description. Project Support Officer, Service Experience The Project Support Officer assists project teams within the Service Experience business unit to plan, implement and co-ordinate a number of projects relevant to election events. This role requires previous experience working in project or event-based organisation and in writing documents such as policies, processes and procedures impacting the operations of the function/business unit. For more information refer to the Role Description Across both roles we are looking for: Previous experience working in project or event-based organisation. Ability to providing a range of administrative and support services to meet the business needs of a team/unit. Effective computer skills and experience in using different business systems i.e. Microsoft Office Suite, Content Manager (records management), other corporate systems and database applications. Proven ability to communicate effectively with all levels of internal and external stakeholders. Sound organisation and time management skills with high levels of accuracy and attention to detail. Politically neutral with no affiliation to political parties or lobbyists/campaigners. Satisfactory Criminal Record check result. About the NSW Electoral Commission The New South Wales Electoral Commission delivers trusted and independent systems, processes, oversight and engagement that support democracy in New South Wales. Our vision is to maintain confidence in the integrity of the democratic process and make it easy for people to understand and participate. Our work includes: Running and regulating elections Communicating and engaging with current and future voters, key NSW community stakeholders and NSW election participants; and Investigating possible offences and enforcing electoral and lobbying laws such as the Electoral Act 2017 and the Electoral Funding Act 2018. What we offer Opportunity to work on large scale events and assist your local community Career development opportunities through study and face to face training Access to self-paced expert-led training via LinkedIn Learning Employee Assistance Program for wellbeing support Staff social events to connect with colleagues Work/Life balance (35 hour working week), flex leave Access to Fitness Passport for eligible staff Free annual flu vaccination Convenient CBD location, access to public transport How to apply Include a covering letter summarising your skills, knowledge and work experience, along with an up-to-date resume which clearly detail your skills and experience as relevant to this role As part of your application, you will be asked to respond to the two targeted questions: TQ1. Please provide an example of a time you were required to deliver results and meet deadlines in an environment of competing priorities? (300-word limit) TQ2. Please provide an example of a time when you identified a gap or inefficiency in an administrative process. How did you approach the situation, and what improvements did you suggest or implement? (300-word limit) Applying for a role in the NSW Public Service For more information on how to apply for a role in the NSW Public Service, please refer here. The NSW Electoral Commission embraces diversity and inclusion and is committed to creating a workplace that reflects the population of New South Wales. We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role. If you have any questions about applying or would benefit from an adjustment to the recruitment process to help you perform your best please contact talent@elections.nsw.gov.au. For more information on recruitment adjustments visit I Work for NSW Adjustments for individual needs. Applications received and completed after closing time will not be considered for selection. The selection process will include a range of assessment techniques to assist in determining your suitability for the role. For further information, contact NSW Electoral Commission’s Talent team at talent@elections.nsw.gov.au Other Information Your employment will be subject to National Criminal Records Check to determine your suitability for employment. The NSW Electoral Commission is committed to maintaining public confidence in the integrity of the electoral system. The Commission requires all its employees to refrain from membership of any political party and from engaging in political activity which could be seen as reflecting adversely on the strict political neutrality of the Commission. To maintain political neutrality, applicants for roles with the Commission who are, who have been or who may be perceived to be or have been connected with political activities may also be ineligible for appointment and should disclose such information as part of their application. This does not include voting in a Commonwealth, State or Local Government election, which is compulsory in NSW. The Commission’s Political Neutrality Policy may be viewed on its website. A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months. This role is based in at our Elizabeth Street, Sydney office with a hybrid work arrangement. Applications Close: Friday 1st May 2026 @ 11.59pm

Responsibilities

The Service Experience Officer provides customer service and administrative support, while the Project Support Officer assists in planning and coordinating election-related projects. Both roles contribute to the integrity of the democratic process through effective stakeholder engagement and operational support.