Service Experience Representative at Block Imaging Parts & Service LLC

Delhi Charter Township, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Customer Service, Vendor Management, Problem Solving, Microsoft Office, Billing, Negotiation, Critical Thinking, Interpersonal Communication, Organizational Skills, Documentation, Purchase Order Processing

Industry

Medical Equipment Manufacturing

Description

Description Job Description Statement: The Service Coordinator uplifts the Block Imaging Parts and Service team by ensuring equipment stays running strong and customers feel genuinely supported every step of the way. They turn challenges into solutions, keeping repairs and documentation streamlined so teams can focus on delivering exceptional care. Through dependable communication and a heart for service, they help create customer experiences that build trust and keep the mission moving forward. SCHEDULE Tuesday-Saturday 8am-5pm EST Culture Fit: Strengthen Block Imaging’s mission of ‘People Matter’ by living our values of Integrity, Honor, and Growth. Make choices that foster our thriving mindsets and lead with our approach of Together, Thoughtful, and Transparent. Essential Job Duties: Manage incoming service calls and schedule service engineers for repairs and preventive maintenance. Order needed service parts, negotiate pricing, and coordinate returns of unused or defective parts. Monitor service contract costs, process purchase orders, and review vendor invoices for accuracy. Close out service requests, upload field service reports, and maintain accurate service records. Prepare quotes and process billing for services not covered under full-service contracts. Build strong relationships with customers, vendors, and service engineers, including follow-up to ensure satisfaction. Develop effective solutions to service issues, including determining when service should be declined and offering alternatives. Other duties as assigned. Requirements Role Competencies: Strong organizational skills with the ability to set goals, meet deadlines, and manage work independently. Effective problem-solving and critical-thinking skills with confident decision-making. Excellent communication skills, including interpersonal, negotiation, and listening abilities. Ability to build positive, professional relationships with customers, vendors, and team members. Customer-service oriented, solution-focused, and able to stay calm and effective under pressure. Flexibility and mature leadership when resolving challenging situations while maintaining confidentiality. Proficiency in Microsoft Office and general computer use, including documentation and research skills. Experience and Education Requirements: Preferred Experience Preferably 1-3 years’ experience in a customer service setting. Education (or equivalent experience) Bachelor’s degree or equivalent experience required. Preferred fields of study include Supply Chain, Project Management, Business Administration, or related areas. Preferred Certifications N/A Travel Requirements: n/a Physical and Environmental Requirements: Team Members must be able to perform the essential functions of the position with or without reasonable accommodation. For questions, contact Human Resources. This role may involve Ability to remain in a stationary position for extended periods. Frequent typing. Ability to communicate effectively, including speaking, hearing, and reading. Occasional movement within the office. Lift up to 10 pounds. Standard office setting with moderate noise level. Regular use of computers, phones. Work is primarily performed indoors in a climate-controlled environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. This job description is intended to describe the general nature and level of work being performed. It is not a contract. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. leadership reserves the right to assign or reassign duties and responsibilities at any time. Block Imaging Parts & Service is an Equal Opportunity Employer Block Imaging is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. Block Imaging is committed to providing reasonable accommodations to individuals with disabilities. If you need assistance during the application or interview process, please contact HR.

Responsibilities

Manage incoming service calls, schedule engineers for repairs and maintenance, and coordinate the ordering and return of service parts. Maintain accurate service records, process billing for non-contract services, and build strong relationships with customers and vendors.