Service Fulfillment Manager at Globe Group

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collaboration, Consulting, Decision Making, Business Principles, Field Work, Demand Validation, Planning, Financial Assessment, Opportunity Identification, Stakeholder Engagement, Data Analysis, Customer Insights, Technical Expertise

Industry

Telecommunications

Description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description This role will entail bridging program-wide strategies, principles, and priorities, with assessments anchored on ground realities to fulfill territory imperatives DUTIES AND RESPONSIBILITIES: Collaborates with Territory partners to fulfill tactical imperatives vis-à-vis national strategies Provides consulting expertise to the Territories for value & demand-based decision making on network builds and prioritization Drives build nominations vis-à-vis approved business principles Secures Territory alignment and drives resolution for dispositions on new nominations, business casing results, prioritization and timing Engages in field work and validates demand data using on-ground indicators Validates and seeks to resolve CX findings using planning lens Creatively approach planning process to serve the right demand w/ the right solution, right timing, and right cost KPIs: Business OKRs per Territory CX/NPS Targets per Territory Growth Objectives Demand Objectives Validation Objectives Benefits Realization Metrics Collab Scores TOP 3-5 DELIVERABLES: Integration of Business commitments and demand requirements across technologies per geographic area, optimizing solutions and evaluating trade-offs Business casing and financial drivers assessment for economic viability of demand opportunities vis-à-vis cost to serve Opportunities identification for bottoms-up demand using on ground indicators, resolution of key gaps, and reaching consensus on plan to serve the requirement Vetting of requirements and assumptions of stakeholders using internal data, customer insights, ground indicators, and technical expertise Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose In everything we do, we treat people right to create a Globe of Good. Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.

Responsibilities

The Service Fulfillment Manager will bridge program-wide strategies with assessments based on ground realities to fulfill territory imperatives. This includes collaborating with Territory partners and providing consulting expertise for network builds and prioritization.