Service Genius-BMW of Peabody at BMW Peabody & MINI Peabody

Peabody, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

23.0

Posted On

03 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Reliability, Accountability, Technology Proficiency, Multitasking, Professionalism, Consultative Relationship Building

Industry

Retail Motor Vehicles

Description

Description BMW of Peabody, part of the Lyon-Waugh Auto Group, is searching for an individual to join our team as a full-time Service Genius. We’re looking for someone who is friendly, personable, and enthusiastic about delivering exceptional customer care. If you love interacting with a variety of people and enjoy the latest in luxury automotive technology, we look forward to connecting with you! Schedule: Monday-Friday 8am-4:30pm Hourly Rate: $22-23 In this role you will: *Greet our guests and guide them to corresponding Advisor *Transport vehicles on the lot to service areas and detail bays *Assist in loaner vehicle check-ins and outs *Deliver customer vehicles *Shuttle clients to various local destinations as needed *Complete courier duties between dealerships *Light snow removal in the winter *Product presentation and explanation *Work with clients in the service drive, i.e. product questions, demonstration of features, and post-op of delivery. *Establish ongoing consultative relationship with customer by being available during business hours to answer questions. *Upgrade knowledge of brand products and services by training on-the-job and participating in educational and development programs on and off site. *Generate goodwill by greeting and serving the customer promptly and courteously. *Professionally interact with clients to provide a consistent premium customer experience building dealer sales loyalty. *Other tasks assigned by the management team What our company can offer you: A robust benefits package 401(k) plans with company match Generous PTO package that includes paid holidays, vacation and sick days, your birthday off and a paid day to volunteer in your community Employee Referral Bonus Program Longevity bonuses and paid trips Employee discounts on merchandise, repairs and vehicle purchases Tickets to concerts and sporting events plus more Smoke Free Campus Requirements Be 18 years of age or older Possess a valid driver's license in good standings and a clean driving record Our ideal candidate will: Be confident using and learning new technologies Communicate clearly and professionally with clients Be able to manage multiple tasks and priorities Demonstrate strong reliability and accountability Deliver a high level of customer service and professionalism Show interest in long-term growth within the luxury automotive industry

Responsibilities

The Service Genius will greet guests, assist with vehicle transport, and provide customer service in the service drive. They will also establish ongoing relationships with customers and deliver vehicles.