Service Governance and Oversight Manager at Bankwest

Village of Broadalbin, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Delivery, Customer Experience, Analytical Skills, Problem-Solving, Communication, Interpersonal Skills, Project Management, Vendor Management, Risk Management, Process Improvement, Performance Optimization, Compliance, Supplier Governance, Operational Support, Collaboration, Innovation

Industry

Financial Services

Description

***This is a 12 month contract/secondment Join Our Team as a Services Subject Matter Expert (SME) at Australia Post! Are you passionate about optimizing service delivery and enhancing customer experience? Do you have expertise in Australia Post services, including Bank@Post and Identification services? If so, we want you to join our dynamic team at Australia Post! Do work that matters As a Services Subject Matter Expert (SME), you will play a pivotal role in providing expert knowledge and guidance on Australia Post services and operations. Your focus will be on ensuring the efficient delivery of services, optimizing processes, and supporting the implementation of innovative initiatives to enhance customer satisfaction. On any given day you will Expert Guidance: Provide expert advice on Australia Post services, including Bank@Post and Identification services, ensuring compliance with regulatory standards and service excellence. Supplier Governance: Provide comprehensive support to the Senior Manager in fulfilling all Supplier Governance obligations, Controls, and Compliance Arrangements for the Australia Post channel. In the absence of the Senior Manager or an appointed delegate, take responsibility for ensuring the effective implementation, transparency, and oversight of Supplier Governance meetings. Operational Support: Monitor monthly operational/service meetings and annual executive strategic meetings to satisfy obligations for supplier quality (Australia Post). Support the management of processes covering operational performance, risk management, service delivery, feedback, customer experience, complaints, performance metrics, issues/incidents, and compliance with contractual obligations. Project Support: Act as a subject matter expert in project support, contributing to the successful delivery of projects related to Australia Post services. Vendor Management and Group Liaison: Manage vendor relationships and liaise with various groups to ensure seamless service delivery and collaboration. Risk Management: Identify and manage risks associated with service delivery, implementing strategies to mitigate potential issues. Collaborative Improvement: Work collaboratively with cross-functional teams to identify and implement process improvements and service enhancements, particularly in Bank@Post and Identification services. Performance Optimization: Analyse service delivery metrics to develop strategies for optimising performance and enhancing customer experience. Innovative Initiatives: Assist in the implementation of new technologies and initiatives, such as digital identification solutions and enhanced Bank@Post offerings. We’re interested in hearing from people who have Extensive knowledge of Australia Post services, including Bank@Post and Identification services. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Experience in project management, vendor management, and risk management. Proven ability to liaise effectively with various groups and stakeholders. Shortlisting for this role will commence from the 19th Jan 2026. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 18/01/2026 At Bankwest, we're on a mission to become Australia's favourite digital bank. We believe that banking should be smarter, simpler and designed around our customers. And it’s no secret that our weapon is our people, who foster a culture of bold ideas, curiosity and desire for change. In turn, our colleagues' ambition is matched with life balance, benefits and unique career momentum opportunities. We say our culture is “made by us”. And we’re really proud of that.

Responsibilities

The Services Subject Matter Expert (SME) will provide expert guidance on Australia Post services, ensuring compliance and service excellence. They will also support supplier governance, monitor operational performance, and contribute to project delivery.