Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Service Governance & Reporting & CSI_Iasi at Vodafone United States
Iași, , Romania -
Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Service Governance, Reporting, Continuous Improvement, LEAN, Six Sigma, Analytical Thinking, Financial Acumen, Microsoft Excel, Microsoft Office, Customer Focus, SLA Compliance, KPI Reporting, Documentation, Technology Metrics, Project Support, Feature Integration

Industry

Telecommunications

Description
Develop and maintain service governance policies and procedures to ensure quality and consistency in service delivery. Create and manage reports, ensuring timely delivery of data and monitoring service performance metrics. Collaborate with service delivery teams to ensure compliance with SLAs and SLTs. Collect and analyse technology metrics to compute and report productivity KPIs, including external benchmarking. Consolidate reporting for improved visibility and decision-making. Implement and deploy the Continual Service Improvement framework in TechVR, identifying and managing improvement opportunities. Support and shape relevant project and programme initiatives, participating in steering committees. Ensure implementation and benefits realisation align with operational requirements. Provide support for feature integration on BAU tools, resolve user accessibility issues, and maintain accurate approver data to avoid workflow bottlenecks. Create reliable documentation for users to submit efficiencies effectively. Strong customer focus and ability to understand customer needs. Extensive experience in Continuous Improvement delivery. Proven track record in implementing LEAN/Six Sigma methodologies and achieving targets within IT environments. Analytical and adaptable thinker with financial acumen. Bachelor's degree in business, IT, or engineering with at least 5 years of relevant experience. Expert-level proficiency in Microsoft Excel and strong Microsoft Office skills.Six Sigma Green Belt and ITIL Foundations certification are advantageous. Fluent in English.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities
Develop and maintain service governance policies and procedures to ensure quality and consistency in service delivery. Create and manage reports, ensuring timely delivery of data and monitoring service performance metrics.