WE ARE LOOKING FOR A MOTIVATED, ENTREPRENEURIAL, GROWTH LEADER WITH A BALANCED MIX OF STRATEGY, GROWTH AND EXECUTION SKILLS:

• Extensive Customer Service / Operations and Contact Centre experience from both a delivery and go-to-market perspective.
• A deep understanding of the Service domain (Customer Experience, Customer Service, Field Service, Contact Centre, Digital Engagement, Telecoms) and the key challenges and opportunities
• Insight and perspectives on current trends and innovations in Service, including the application of AI to enhance service quality and efficiency
• Awareness of the key technology players in the Service industry, including but not limited to Salesforce, Genesys, AWS, Microsoft, Google, NICE, Service Now
• Experience developing winning proposals, leading bid submissions, and presenting pitches by demonstrating how you will achieve and deliver the customer vision
• Excellent verbal and written communications skills; excellent presentation and facilitation skills; experience influencing C-level stakeholders with technical and non-technical backgrounds
• Experience developing go-to-market strategies and sales plans
• The ideal candidate would have experience working for or in partnership with Tier-1 Global System Integrators like Capgemini and understand how to navigate such a matrix organisation
• Experience working as part of a cross-functional team and be able to manage internal and external stakeholders and partners

SITTING WITHIN OUR DIGITAL CUSTOMER EXPERIENCE (DCX) BUSINESS IN THE UK, THIS IS A KEY LEADERSHIP ROLE SHAPING OUR GO-TO-MARKET AND DELIVERY STRATEGY. YOU WILL WORK WITH OUR DCX COE HEAD, OFFER AND TECHNOLOGY LEADS, AND MARKET UNIT LEADS TO DRIVE OUR SERVICE GO TO MARKET, GROWING OUR RELEVANCE AND FOOTPRINT, AND BUILD A COMPREHENSIVE PORTFOLIO OF CLIENTS AND OPPORTUNITIES.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

YOU WILL BE RESPONSIBLE FOR SUPPORTING THE GROWTH OF THE CUSTOMER SERVICE BUSINESS AT CAPGEMINI AND LEAD THE SALES EXECUTION FOR OPPORTUNITIES IN THIS SPACE. YOU WILL BE EXPECTED TO WORK CROSS-FUNCTIONALLY ACROSS MARKET UNITS, BUSINESS UNITS AND MARKETING TEAMS TO MAXIMISE THE REVENUE POTENTIAL IN THIS AREA. WE ARE LOOKING FOR A HIGH-CALIBRE GROWTH LEADER WHO EXHIBITS A RANGE OF ATTRIBUTES, SKILLS AND EXPERIENCE THAT ENABLES THEM TO DELIVER RAPID VALUE TO OUR CLIENTS:

• Strategic Growth Leadership: Own our growth and go-to-market strategy for all aspects of Service, developing and implementing a comprehensive Service growth strategy. Guide our clients in defining the right digital transformations and technology solutions based on their needs and goals. Own the sales of Service engagements, ensuring robust, innovative, scalable solutions.
• Innovative Sales Solutions: Lead digital adoption and customer contact initiatives to create a seamless and efficient customer experiences, including adoption of AI-powered solutions and automation to enhance service delivery and operational efficiency.
• Sales Mentorship and Growth: Coach and mentor other team members to share knowledge and experience, helping to grow the team. Work with client stakeholders and internal teams to develop new sales opportunities.