Service Implementation Specialist at Sinch

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telecom, Messaging, IT services, CRM, Jira, Service desk tools, Organizational skills, Multitasking, Attention to detail, English, AI-powered tools, SMS, RCS, Wireless carrier processes, Cross-functional collaboration

Industry

IT Services and IT Consulting

Description

Service Implementation Specialist (Singapore) Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. With presence in more than 60 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 55 different countries. Scope of the Role & Responsibilities The Service Implementation Specialist is part of the Global Service Implementation team, responsible for delivering and provisioning mobile messaging services for Sinch clients and partners worldwide. This role will support implementations in countries from various regions, and will work closely with Sales, Product, Support, and external telecom operators. The role itself is operational and administrative in nature. The tasks are structured and often repetitive over time, and they are not technically complex. However, success in this position depends on strong attention to detail, discipline, and the ability to manage many parallel cases without missing deadlines or losing track of commitments. Proactivity is key, especially when coordinating with carriers and stakeholders to ensure timelines are respected The core responsibilities include: * Managing operator and provisioning processes for SMS and Rich Messaging services. * Owning internal processes related to inbound numbers, sender registrations, and service configurations. * Coordinating requirements and changes with internal stakeholders and external carriers. * Maintaining accurate documentation of provisioned services and configurations. * Managing a high volume of parallel tickets (typically 40–50 active topics at once). * Proactively following up with carriers and internal stakeholders to keep deliveries on track and avoid delays. We are targeting a junior to mid-level profile. The ideal candidate: * Has some prior experience in telecom, messaging, or IT services. * Understands structured operational environments. * Is ready to take ownership of provisioning processes with guidance. * Is comfortable working remotely and independently after onboarding. Hard Skills / Knowledge Must-Have * Experience in telecom, messaging, or tech environment. * Experience working with web-based systems (CRM, service desk tools such as Jira or similar). * Strong organizational and multitasking skills. * High attention to detail. * Ability to manage multiple parallel workflows without losing structure. * Strong written and verbal English. * Comfortable using AI-powered tools at a user level to improve productivity and documentation. Nice-to-Have * Knowledge of SMS, RCS, or messaging terminology. * Understanding of wireless carrier processes. * Experience working in a global, cross-functional environment. * University degree or equivalent professional experience. Ideal Soft Skills Given the nature of the role and the operational volume we handle, the following competencies are critical: Must-Have * Structured Works according to clear processes, keeps documentation accurate, and ensures nothing falls through the cracks. * Solutions-Oriented (Problem Solving) When issues arise with operators or configurations, proactively looks for practical solutions. * Cooperative Works smoothly with Sales, Product, Support, and carriers, focusing on shared outcomes and clear communication. * Result-Oriented Takes ownership of tickets and ensures tasks are completed fully and on time. Nice-to-Have * Analytical Understands dependencies between systems and thinks beyond the immediate task. Team & Organization Context You’ll join a global Service Implementation team of 11 people (including your Hiring Manager), with colleagues based across Europe, Singapore, and Brazil. The team is split across two main focus areas: * SMS implementations (majority of the team) * Rich Messaging solutions This is a highly collaborative, cross-functional environment where you’ll work closely with Sales, Product, Support, and telecom carrier partners worldwide. The team supports large-scale operations across ~270 carriers and manages a high volume of concurrent implementation work. What Success Looks Like in This Role * Manages a high ticket volume without losing accuracy. * Comfortable with change and adaptable to evolving processes, tools, and priorities * Maintains clean and updated documentation. * Proactively follows up with stakeholders. * Identifies small process improvements over time. * Gains confidence working directly with operators and internal teams. We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity. Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results. We value our team by offering the following; * WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy. * TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. * STAY HEALTHY: Physical wellness supports mental wellness, so we offer wellness programs * TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses * CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. * TREAT YOURSELF: Access to rewards programs that offers a wide range of discounts and deals across retail, entertainment and much more. If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.

Responsibilities

The Service Implementation Specialist manages operator and provisioning processes for SMS and Rich Messaging services while coordinating with internal stakeholders and external carriers. The role involves maintaining accurate documentation and managing a high volume of parallel tickets to ensure timely service delivery.