Service Improvement Lead at University of Melbourne

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

135504.0

Posted On

08 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Improvement, Process Improvement, Lean, Six Sigma, BPM, Service Design, Project Management, Change Management, Stakeholder Engagement, Coaching, Data Analysis, Value Stream Mapping, Workshop Facilitation, Risk Management, Governance, Problem Framing

Industry

Education Administration Programs

Description

Role type: Full Time; Fixed Term until May 2027 Department: Enterprise Services Group; Chief Operating Officer Portfolio Salary: UoM 8 - $125,191 - $135,504 p.a. plus 17% super Influential service improvement role / Lead cross-functional projects shaping student and staff experiences / Join a collaborative team that values learning, experimentation, and continuous improvement Apply now to lead meaningful improvement projects and champion a continuous improvement mindset across the University. Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development The University of Melbourne We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website. Your next career opportunity You will lead service and process improvement projects that enhance experiences for students, staff, and academics University-wide. You will apply Lean, Six Sigma, BPM, and service design methods while partnering with stakeholders and coaching peers. What you will deliver: Lead multiple end-to-end improvement projects to enhance processes, services, and operating models across the University. Apply a blended toolkit of Lean, Six Sigma, BPM, service design, project management, and change methods. Engage and influence senior stakeholders, advocating for service improvement approaches to address complex problems and opportunities. Facilitate workshops to explore current state, co-create future state, and build shared ownership of solutions. Coach and support junior team members, fostering a collaborative, high-performing, and continuous improvement-focused culture. You may be a great fit if: You hold relevant Lean, Six Sigma, or BPM qualifications, or equivalent experience aligned to enterprise agreement expectations. You bring proven experience in service, process, or business improvement within complex, multi-stakeholder environments. You can frame problems, analyse qualitative and quantitative data, and map value streams to identify improvement opportunities. You have applied project management skills, including planning, scheduling, governance, and risk management for improvement initiatives. You have led multidisciplinary teams or working groups using service improvement methodologies to deliver sustainable change. You facilitate engaging workshops and communicate complex ideas clearly to diverse stakeholders, both verbally and in writing. For further information please refer to the attached PD. What we offer you! We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including: Build future financial security with 17% superannuation Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning Progressive, considerate leave provisions to empower your work-life balance and well-being, including leading parental leave, gender affirmation leave and cultural leave Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company Health and well-being services including a leading Employee Assistance Program For more information check out our benefits page! Your new team – Enterprise Services Group You will join the Enterprise Services Group within the Chief Operating Officer Portfolio. Our group partners across the University to design, evaluate, and improve services that enable teaching and research. Within the Service Experience and Improvement team, you will shape service models and experiences for students and staff. You will collaborate with specialists in data, transformation, and design, in a supportive, curious, and outcomes-focused culture. Be Yourself The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb. We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process. Aboriginal and Torres Strait Islander Applicants We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff. Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at oied-hr@unimelb.edu.au. Application essentials: Visit "apply with us" to learn more about the process, including tips and FAQs. You must have current valid work rights for Australia. Visa sponsorship is not available for this role. A Working with Children Check is required for all positions. If successful, we will guide you through the process and reimburse you. Please upload your resume and a cover letter outlining your interest and experience as part of the application process. Want to know more? For queries related to this specific position, contact Serena Chow at serena.chow@unimelb.edu.au For questions related to our recruitment process email Ethan Khamly at hr-careers@unimelb.edu.au For recruitment adjustments contact Kim Groizard on +61 3 9035 3218 or at hr-careers@unimelb.edu.au (subject: 'Recruitment Adjustments'). Apply today, and join a community that’s shaping the future. Applications close: Sunday, 29th March 2026, at 12:01AM Melbourne time zone. Position Description: JR-010808 Service Improvement Lead PD - Word Doc.docx JR-010808 Service Improvement Lead PD - PDF.pdf Explore leadership opportunities to shape the future and growth of the University of Melbourne - Executive Opportunities Welcome to the University of Melbourne – where our vision for positive societal change creates impact. Join our community of world-class thinkers, where innovation thrives, and your ideas shape the future. Why choose us? You'll work among the best, pushing the boundaries of knowledge with passion. Whether you're driving groundbreaking research, inspiring the next generation through teaching, or providing essential professional services, we empower you to excel. At the University of Melbourne, your potential is our priority. Elevate your career, make a real difference, and be part of a diverse community that values your unique contribution. Your journey to professional and personal growth starts here. Discover more at - https://about.unimelb.edu.au/ At the heart of our mission is a commitment to enriching society through education and research. Through our strategy "Advancing Melbourne," we're not just shaping our own future; we're shaping the future of the state, the nation, and our global community. Together, we propel Australia forward, positioning it as an ambitious, forward-thinking leader on the world stage. Our staff play a key role in elevating Australia's reputation and influence globally. Your contributions are the driving force behind our ambition to be a leading force for positive change. Join us, and let's advance Melbourne – and the world – together. Discover more The University has committed to a strategic vision which aims to create a thriving, fair and diverse university community, working together respectfully to make a difference to each other and in the world. Join us on our journey to build a future where everyone in our community can feel a strong sense of belonging, and diverse perspectives fuel success. Discover more Want to know more about us, our processes, or future opportunities? We would love to connect with you! Get in touch with our friendly Talent Acquisition team at hr-careers@unimelb.edu.au

Responsibilities

The role involves leading multiple end-to-end service and process improvement projects across the University to enhance experiences for students, staff, and academics. This includes applying methodologies like Lean, Six Sigma, and service design while engaging senior stakeholders and coaching junior team members.