Service Improvement Manager at Ericsson

Shah Alam, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Security Monitoring Tools, Cloud Security, Vulnerability Management, Incident Response, Zero-Trust, IAM, Automation Frameworks, Operational KPIs, Cloud Platforms, Leadership, Stakeholder Engagement, Governance Standards, Performance Tuning, Observability Tools, Telecom Infrastructure, Cloud Modernization

Industry

Telecommunications

Description

Oversee security monitoring tools (SIEM, EDR, CrowdStrike, IDS/IPS, Network Security, Firewalls). Ensure cloud platforms adhere to security baselines, hardening standards, and regulatory compliance. Lead vulnerability management, patching cycles, and security audit readiness. Coordinate incident response, escalation, and communication for security events. Champion Zero-Trust, IAM/Privileged Access controls, and secure cloud design. Implement automation frameworks for deployments, health checks, backup/restore, and operational tasks (Ansible, Terraform, CI/CD). Develop operational KPIs, SLA adherence, and performance reports for senior management. Contribute to long-term cloud roadmap, security strategy, and modernization initiatives. Lead a team of cloud engineers, security analysts, and operations specialists. Act as key technical authority for Operations, Architecture, and Engineering teams. Collaborate with vendors and partners on deployments, escalations, and service improvements. Support transformation initiatives such as virtualization to cloud-native migration. 10+ years' experience in Telco Cloud Operations, NFV, or large-scale telecom infrastructure. Strong background in Security Operations, including SIEM, EDR, IDS/IPS, firewalls, vulnerability management, compliance, and incident response. Solid hands-on expertise in Cloud Platforms (OpenStack, VMware, Kubernetes, RedHat OpenShift) and VNF/CNF lifecycle management. Proven experience in RCA, incident/problem management, performance tuning, and observability tools (Grafana, Prometheus, Elastic). Demonstrated leadership managing cloud, security, and operations teams, with strong stakeholder and vendor engagement skills. Ability to define and maintain SOPs, governance standards, KPIs, SLAs, and contribute to cloud modernization initiatives. Bachelor's degree in IT/Computer Science/Telecommunications; certifications in Security, Kubernetes, RedHat, ITIL, or Cloud are an added advantage. Eligibility: Open only to Malaysian Citizens or Foreign Expats with Permanent Residency / Resident Pass in Malaysia. Strong communication, analytical mindset, and willingness to support critical escalations/on-call rotation. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. learn more. Primary country and city: Malaysia (MY) || Shah Alam Req ID: 777220

Responsibilities

Oversee security monitoring tools and ensure cloud platforms adhere to security baselines and compliance. Lead vulnerability management, incident response, and contribute to long-term cloud roadmap and security strategy.