Job Title: Service Improvement Manager
Contract Type: Permanent
Salary: £50,231 (£55,519 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Monday to Friday- Hybrid working
Location: Speke, Liverpool

ABOUT YOU

We are looking for someone with

• Experience in service improvement, operational delivery or technical assurance within housing, property or asset services, with a track record of implementing initiatives that improved service quality, customer satisfaction or operational efficiency.
• Strong analytical skills, able to interpret data and turn insights into service improvements.
• Knowledge of housing asset management, repairs and maintenance, and familiarity with social housing regulations (e.g. building safety, consumer standards, Housing Ombudsman guidance) and their application to service delivery.
• Experience coordinating audits, inspections or other quality assurance processes, and using findings to drive improvement and ensure compliance.

OTHER DUTIES:

The Service Improvement Manager may be required to undertake additional duties in line with business needs. They will actively promote a performance-focused, customer-centric culture within Asset Services and ensure all activities comply with the Group’s data protection and health & safety policies.
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