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Service Improvement Specialist (Mandarin Speaker) at J&T Cargo

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Complaint Resolution, Quality Management, Team Building, Logistics, Problem Solving, Communication, Text Comprehension, Patience, Active Listening, Customer Satisfaction, User Experience, Mandarin, Software Proficiency

Industry

Freight and Package Transportation

Description

Job Description 1. Responsible for improving the client service experience and timeliness quality of the branch. 2. Responsible for handling client complaints, implementing and promoting the resolution of the early warning mechanism for major complaints at the branch. 3. Responsible for ensuring quality management and monitoring of all processes within the agency area. 4. Responsible for building the client/branch service and quality management team at the branch, empowering branch partners and market clients to develop. 5. Responsible for coordinating the resolution of national package tracking issues and ensuring the safety of outgoing goods for branch partners and clients in the province. 6. Complete other tasks assigned by the leadership. Job Requirements 1. Possess the ability to handle and resolve problems, arrange/follow up on progress, communicate, and address difficult issues. 2. Have good text comprehension skills, communication skills, and patience. 3. Be a good listener, have a strong sense of service, be highly responsible, ensure Customer Satisfaction Score, and improve User Experience. 4. Be proficient in using various work software. 5. Be able to speak Chinese; candidates with some experience in the logistics industry or client service are preferred.

Responsibilities

The Service Improvement Specialist is responsible for enhancing client service quality, managing complaints, and overseeing branch process monitoring. They will also build and empower the local service team while coordinating the resolution of package tracking issues.