Service Improvement Technical Specialist at University of Melbourne

Parkville, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

156480.0

Posted On

20 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Improvement, Business Improvement, Process Improvement, Lean, Six Sigma, BPM, Analytical Skills, Communication Skills, Stakeholder Management, Training Development, Coaching, Mentoring, Innovation, Collaboration, Continuous Improvement, Empathy

Industry

Education Administration Programs

Description

Role type: Full-time; Fixed term until November 2027 Department: Enterprise Performance Group; Chief Operating Officer Portfolio Salary: UOM 10 - $156,480 p.a. plus 17% super Lead advanced service improvement / foster a culture of innovation and excellence / support strategic initiatives Apply now to lead transformative service improvements and drive strategic excellence across the University of Melbourne Competitive package, subsidised health and wellbeing services, fitness and cultural clubs, Myki discounts, and a 25% discount on graduate courses to our staff and their immediate families About the role As a Service Improvement Technical Specialist, you will drive strategic business improvements, fostering a culture of innovation and excellence across the university. You will support the Associate Director in leading continuous improvement initiatives, providing expert guidance and coaching to senior leaders and staff. This role offers the opportunity to implement advanced service and process improvement methodologies, ensuring long-lasting impact and value. Your responsibilities will include: Drive Business Improvement Capability: Lead the development and implementation of advanced business, service, and process improvement methodologies. Provide expert guidance and coaching to senior leaders and staff across the university, ensuring the adoption of best practices and continuous improvement. Enhance Financial Reporting and Processes: Continuously improve financial reporting frameworks and processes to ensure accurate and timely information is available to support informed decision-making. Develop and Deliver Training: Design, develop, and deliver tailored training programs in business improvement methodologies to enhance university-wide capability, equipping staff with the knowledge and skills to drive continuous improvement. Foster a Culture of Excellence: Cultivate a collaborative, high-performing environment by mentoring, coaching, and empowering staff to develop business improvement skills and contribute to university initiatives. Who we are looking for You will be an experienced service improvement professional with a passion for innovation, capable of leading strategic initiatives and fostering a high-performing, collaborative environment to drive excellence within the university. You will also: Possess qualifications in Lean, Six Sigma, BPM, or related fields. Have extensive experience in service, process, and business improvement. Demonstrate strong analytical, communication, and stakeholder management skills. Exhibit a growth mindset with empathy, curiosity, and resilience. Be committed to continuous improvement and innovation. For further information regarding responsibilities and requirements please refer to the attached PD. This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures. Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia. Your new team – Enterprise Performance Group (EPG) The Enterprise Performance Group (EPG) is a centre of excellence in business transformation and operational performance. We drive improved operational efficiency, effectiveness and experiences across the University by bringing together specialist skills and expertise in data asset management, reporting and analytical services with service improvement, design, project delivery and change management. What we offer you! In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page! The University of Melbourne We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn. Be yourself The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and equitable workplace where all individuals feel valued, respected, and have the opportunity to thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities. The University of Melbourne is committed to fostering a barrier-free and inclusive recruitment process. We are dedicated to providing reasonable adjustments for candidates throughout the application and interview stages, including accessible document formats and alternative application methods. To discuss your specific requirements, please feel free to contact Kim Groizard +61 3 9035 3218 or send an email titled 'Reasonable Adjustments' to hr-careers@unimelb.edu.au. You can find more information for applicants requiring reasonable adjustments on our Careers website: https://about.unimelb.edu.au/careers Aboriginal and Torres Strait Islander Applicants We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne. For further information - Murmuk Djerring Indigenous Strategy 2023-2027 Join Us! If you feel this role is right for you, please apply with the following documents: Resume Cover Letter outlining your interest and experience Please note that you are not required to respond to the selection criteria in the Position Description. Prior Applicants need not apply. Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Ethan Khamly via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address. If you have any particular questions regarding the job please follow the contact details listed on the Position Description. Advert Closes: 4th February 2026 at 12.05 am AESDT Position Description: JR-005534 Service Improvement Technical Specialist_PD.pdf Explore leadership opportunities to shape the future and growth of the University of Melbourne - Executive Opportunities Welcome to the University of Melbourne – where our vision for positive societal change creates impact. Join our community of world-class thinkers, where innovation thrives, and your ideas shape the future. Why choose us? You'll work among the best, pushing the boundaries of knowledge with passion. Whether you're driving groundbreaking research, inspiring the next generation through teaching, or providing essential professional services, we empower you to excel. At the University of Melbourne, your potential is our priority. Elevate your career, make a real difference, and be part of a diverse community that values your unique contribution. Your journey to professional and personal growth starts here. Discover more at - https://about.unimelb.edu.au/ At the heart of our mission is a commitment to enriching society through education and research. Through our strategy "Advancing Melbourne," we're not just shaping our own future; we're shaping the future of the state, the nation, and our global community. Together, we propel Australia forward, positioning it as an ambitious, forward-thinking leader on the world stage. Our staff play a key role in elevating Australia's reputation and influence globally. Your contributions are the driving force behind our ambition to be a leading force for positive change. Join us, and let's advance Melbourne – and the world – together. Discover more The University has committed to a strategic vision which aims to create a thriving, fair and diverse university community, working together respectfully to make a difference to each other and in the world. Join us on our journey to build a future where everyone in our community can feel a strong sense of belonging, and diverse perspectives fuel success. Discover more Want to know more about us, our processes, or future opportunities? We would love to connect with you! Get in touch with our friendly Talent Acquisition team at hr-careers@unimelb.edu.au

Responsibilities

Drive strategic business improvements and foster a culture of innovation and excellence across the university. Support the Associate Director in leading continuous improvement initiatives and provide expert guidance to senior leaders and staff.