Service Insights Coordinator at Arkansas Foodbank

Little Rock, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

0.0

Posted On

01 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Management, Training, Technical Support, Interpersonal Skills, Project Management, Data Analysis, Communication, Collaboration, Problem Solving, Software Implementation, Client Interaction, Report Generation, Feedback Collection, Documentation, Outreach, Time Management, Adaptability

Industry

Non-profit Organization Management

Description

Description The Service Insights Coordinator will assist with the implementation and maintenance of our client-intake data system. This system provides client level data to improve Arkansas Foodbank programs and services to people who are hungry. The coordinator is responsible for training efforts of new and existing agency users. The Service Insights Coordinator will also work with the Programs and Insights Manager to implement exploration tools, dashboards, and other data visualizations to deliver insights. Arkansas Foodbank team members will demonstrate a commitment to our mission and to the fight against hunger in Arkansas. They must have a clear understanding of and ability to articulate the mission and vision of Arkansas Foodbank and a desire to work with diverse populations. Team members must exemplify Arkansas Foodbank values while representing the organization at public, social, and business settings. Essential Duties and Responsibilities The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or to equalize peak work periods or otherwise balance the workload. Individuals in this position may occasionally work irregular hours as necessary. The Service Insight Coordinator will be comfortable learning new technology, as well as an eagerness to utilize Arkansas Foodbank software systems. They will possess strong interpersonal skills, a spirit of collaboration and teamwork, and a commitment to hunger relief. 1. Data Program Training a. Create and support onboarding and training program to promote use of program data by Arkansas Foodbank and partner network. b. Conduct in-person and virtual trainings with partners to teach them how to utilize the data software and highlight the benefits that come from using a shared system. c. Develop and update software training curricula and materials in a variety of formats including online/webinars, videos, training manuals, and in person training scripts and curriculum. d. Maintain training calendar. e. Schedule, track, and implement in-person and online software training and demonstrations for end users. f. Develop and conduct surveys with users to create a feedback loop. g. Regularly host refresher meetings for current service insights users to answer commonly asked questions or address recurring issues. h. Assist with the creation of marketing materials to promote the service insights program. 2. Data System Management a. Assist in the development of the implementation plan for rollout of service insights software and ongoing programming. b. Provide technical support to users in a friendly, timely manner in person and online. c. Troubleshoot data inconsistencies including duplicates and typos-working to address these issues at both the agency and network level. d. Produce reports using data for a variety of stakeholders. e. Know all components of the service insights system to provide support to all parties. f. Create and update agency user accounts within the system. g. Assist with input of client level data from partner agencies as needed. 3. Coordinate with the Programs Team to perform outreach to partner agencies to implement our client-intake data program. 4. Create and supplement documentation and standard operating procedures to describe processes needed for the client-intake data program to succeed. 5. Host ongoing system/project discussions both individually and in meetings as needed. 6. Provide regular updates on successes, learnings and next steps. 7. Partner with Programs and Insights Manager to: interpret data, present findings, and implement exploration tools, dashboards, and other data visualizations to deliver insights. 8. Define challenges and research/recommend solutions including use of existing technology. 9. Position requires regular in-state travel by vehicle. Must have a valid state driver’s license, a safe driving record. 10. Exceptional communication skills, demonstrated through written work and speaking experience with diverse audiences. 11. Ability to manage multiple projects simultaneously. 12. Ability to travel up to 80% of work schedule. 13. Ability to identify and articulate what the key business reporting needs are and create a plan that builds confidence with stakeholders. 14. Ability to apply diverse strategies to analyze problems and to guide and develop solutions to result in desired outcomes and mission impact. 15. Demonstrate strong interpersonal skills, sound judgment, and the ability to work independently as well as collaboratively internally and externally. 16. Keep up-to-date and knowledgeable about issues and trends, policies, regulations, and other matters affecting the Foodbank. 17. Accurately prepare and submit required reports on a timely basis. Qualifications The following qualifications are preferred for the candidate or employee, however, other job-related education and/or experience may be substituted for all or part of these basic requirements upon approval of management. · Bachelor’s Degree from an accredited college or university recognized by the Council for Higher Education Accreditation (CHEA) preferably in Business, Information Systems/Technology, Public Administration or a related field AND two (2) years of relevant experience. · Experience in research, evaluation, or data management · Statistical and analytical research experience preferred. · Project management experience preferred. · Experience in a non-profit organization preferred. Proficiency with Microsoft Office (Word, Excel, Outlook, Access). Knowledge of programmatic software implementation. Knowledge of data systems and data analysis. Valid Arkansas driver’s license and proof of insurance required Must pass a background check Must pass a preemployment drug screening Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions This job operates in a professional office environment. The worker is not substantially exposed to adverse environmental conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, employees are regularly required to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. May be required to operate vehicles. ADA Arkansas Foodbank is an equal opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to perform the essential functions of this position, please contact human resources. Diversity Statement Arkansas Foodbank values the individuality of all employees, volunteers, donors, and neighbors. We believe lived experiences provide unique viewpoints and ideas that strengthen and enrich our organization. We strive to create an inclusive culture that values different perspectives and reflects our organizational values.

Responsibilities

The Service Insights Coordinator will assist with the implementation and maintenance of the client-intake data system and provide training to agency users. They will also work with the Programs and Insights Manager to develop data visualizations and insights.