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Service-Install: Scheduling Coordinator at Overhead Door

Forest Park, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

0.0

Posted On

24 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IEX Software, Staffing Level Determination, Scheduling, Data Entry, Microsoft Excel, Microsoft Word, Customer Complaint Handling, Telephone Communication, Problem Solving, Technical Product Support, Systems Support, Administrative Assistance

Industry

Wholesale Building Materials

Description

The Position This position is the main resource for scheduling CSRs using the IEX software. Responsibilities * Determining staffing levels based on call volume and available resources. * Coordinate and adjust employee requests/needs with our business needs. * In addition, to be capable of providing support as needed for special projects and analysis of IEX data. * Maintain an accurate CSR schedule and conformance database using IEX Software. * Maintain database of employee schedules and phone adherence. * Document through IEX and special reporting all non-conformance issues. * Make decisions regarding all CSR scheduling, both on a standard scheduling level and on a day-to-day basis. * Provide administrative assistance to Manager as needed to address daily needs of department. * Provide administrative assistance to Manager as needed for special projects. * Determine best method(s) to resolve problems to ensure customer satisfaction and adhere to company policies. * Provide assistance as needed to Supervisors. * Provide back-up support as needed to CSRs. * Provide follow-up with department members as necessary. * Assist with floor training of newer CSRs. * Possess skills needed to provide CSR support both technical product support and systems support. * Provide back-up support to Supervisors as needed. * Be available for flexible schedule, including rotations of approximately one Saturday per month to fill in as acting-supervisor.

Responsibilities

The role focuses on managing CSR schedules and staffing levels using IEX software to ensure business needs are met. Additionally, the coordinator provides administrative support to management and technical assistance to the CSR team.