DRIVE END-USER EXPERIENCE AND SELF SERVICE AS PLATFORM OWNER OF ITSM PLATFORM

• Define and implement ITSM continuous improvement roadmap, focusing on end-user experience, automation and information
• Ensure (end-user) information and documentation quality is fit-for-purpose
• Ensure up-to-date CMDB in ITSM tool

QUALIFICATIONS:

• A bachelor’s degree in Business, Information Technology, or a related field is typically preferred.
• Relevant certifications or training in IT service management, ITIL (Information Technology Infrastructure Library), or related disciplines can be advantageous.

EXPERIENCE:

• 5-10 years of experience in IT service management, Service Integration and Operations, or a related role.
• Demonstrated experience in managing Service Integration and Operations across various IT domains or vendors.

OVERVIEW & SCOPE OF ROLE:

The Service Integration and Operations Manager ensures IT delivers end-to-end services to agreed performance levels in a consistent and effective SIAM delivery model. They set the Service Integration and management framework for all domains and monitor service levels, process consistency and vendor management. They own and use the ITSM tool as an enabler to continuously improve IT delivery and end-user experience.
Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets.
We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them.
We help our customers push the limits of their processes and products to meet the demanding requirements they face, from higher process temperatures to higher product performance to increasing miniaturisation.
Key Figures: Revenue £1,114.7m (2023), ~8,500 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.
Responsibilities: