Your impact:

• Support colleagues to manage and resolve complex incidents across controls and application layers (ASRS, PLC, SCADA, WCS, interfaces)
• Perform end-to-end root cause analysis across system components
• Monitor system performance and identify improvement opportunities
• Optimise controls logic, application configurations, and integrations
• Ensure alignment between controls behaviour and application logic
• Drive problem management and permanent fixes
• Act as the leading technical expert within the team for controls, integrations, and application-related issues
• Provide technical coaching and knowledge transfer to colleagues
• Maintain proactive customer interaction, ensuring clear communication during incidents, changes, and service improvements
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Accountable

• Quality and effectiveness of incident resolution and improvements
• Stability and performance of controls and application layers
• Correct execution of change, problem, and release management
• Sustainability and documentation of solutions
• Technical leadership and knowledge development within the team
• Customer satisfaction through effective communication and service delivery
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