Service Integration Lead at Wellways Australia

Katoomba, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

58.19

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Problem-Solving, Community Development, Mental Health, Disability Services, Trauma-Informed Care, Cultural Safety, Collaboration, Stakeholder Engagement, Service Integration, Person-Centered Services, Local Community Understanding, Carer Support, Holistic Care, KPI Management

Industry

Mental Health Care

Description

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you. Build a rewarding career with an organisation that truly puts people first! SCHADS Level 6B ($55.72-$58.19 ph) + Super + Salary packaging benefits Full time opportunity based in the Blue Mountains region NSW About the opportunity As a Service Integration Lead, you’ll be at the forefront of delivering high-quality, person-centred services in your local community through the Carer Gateway program. You’ll lead multidisciplinary teams, build strong community partnerships, and embed community development strategies that reflect the unique needs of your region. You’ll work closely with Counsellors, Coaches, Peer Support Facilitators, and Carer Hub Navigators to ensure services are inclusive, trauma-informed, and culturally safe. A core focus of this role is to lead and embed community development strategies that strengthen local capacity, build collaborative partnerships, and ensure Wellways services are responsive, inclusive, and connected to the community’s unique needs. This role requires strong leadership, communication and problem-solving skills, as well as a deep understanding of the local community and relational model of care. This role offers a hybrid arrangement of 1 day WFH and 4 days in the office. To be successful in this role, you will need: Tertiary Qualifications in a social science or related discipline or equivalent experience Demonstrated experience working within the specified local community in at least one of the Caring, Mental Health, Community, Disability or Health Sciences Sectors A minimum of 2 years’ leadership experience Available to participate in ‘out of hours’ activities as required An understanding and experience of delivering services to families and carers, mental health issues, rehabilitation practices, disability services and the impact of mental health issues and disability on service users, their families, carers and the community Right to work within Australia Current valid Driver’s Licence and the ability to undertake some travel NDIS Worker Orientation Module Certificate (free online course) Satisfactory National Police Records Check NDIS Worker Screening Check Working with Children's Check (Employee/Paid) What we offer Purpose-Driven Culture: Immerse yourself in a culture where passion meets purpose. Here, you can thrive while making a genuine difference. We hold respect for every individual close to our hearts, and we cherish the unique contributions that each person brings to the table. Equitable and Inclusive Work Environment: We take pride in fostering a workplace that's not just diverse, but also equitable and socially inclusive. We value the rich tapestry of backgrounds, experiences, and perspectives that our team members bring, and we actively promote an atmosphere of inclusion and belonging. Salary Packaging: Enhance your financial well-being with our salary packaging option, which lets you allocate up to $15,899 of your salary for specific expenses before taxes kick in. This means more financial flexibility for you to allocate funds toward things like rent, mortgage payments, or car leasing. Meal and Entertainment Allowance: Indulge in the joys of life with our meal and entertainment allowance, available through salary packaging. You can enjoy up to $2,650 per annum to savor delightful meals and experiences with your loved ones, all while saving on taxes. Employee Assistance Program: We understand that life comes with its challenges, and your well-being is important to us. As part of our commitment to your holistic health, you and your family have access to our Employee Assistance Program. It's a supportive resource designed to help you navigate life's ups and downs with confidence and resilience. Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life. We're not just offering a job; we're inviting you to be a part of an inclusive, supportive, and purpose-driven community where your well-being and success matter most. Your journey towards a better future starts here. Why us? Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania. We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look-out for like-minded people who would like to be a part of this. For a confidential discussion about the role, please contact Louise Faulkner at lfaulkner@wellways.org Please click here to download a copy of the position description to see further details relating to this role. Ready to Apply? Please apply by including an up-to-date CV and a Cover Letter addressing the following criteria: Vision for Integrated Service Delivery in your local community Share your understanding of integrated care and how you would bring together services, stakeholders, and systems to support carers holistically in your specific local region. Strategy to Impact: Delivering on KPIs with Heart Tell us how you’ve balanced strategic planning, operational delivery, and human-centred outcomes in previous roles. Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment. If you’d like to know more about our reconciliation commitment, click here Reconciliation | Wellways Job Description Summary The Integrated Service Lead plays a pivotal role in fostering seamless collaboration and coordination of services for Carers. This position is responsible for leading and driving the integration of various programs and services, ensuring a holistic and person-centered approach. With oversight and support from the Service Manager, this position will lead a multidisciplinary team, including Counsellors, Coaches, In Person Peer Support Facilitators, Carer Hub Navigators and (where applicable) the Mobile Carer Services Navigator team. A core focus of this role is to lead and embed community development strategies that strengthen local capacity, build collaborative partnerships, and ensure Wellways services are responsive, inclusive, and connected to the community’s unique needs. This role requires strong leadership, communication and problem-solving skills, as well as a deep understanding of the local community and relational model of care. Culture We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities. How to Apply This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites. Please select "Apply" below to complete your application. Applications Close 01/02/2026 Wellways is a leading not-for-profit mental health and disability support organisation operating in Queensland, New South Wales, the Australian Capital Territory, Victoria and Tasmania. Our services span mental health, disability and community care and reach more than 7000 people each year. Our 2000 staff work to create an inclusive community where everyone can imagine and achieve their hopes and potential. We connect people, strengthen families and transform communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. Our Practice Principles guide how we work and interact with participants and partners, with our colleagues and within our communities. To see our Practice Principles poster visit https://media.wellways.org/inline-files/ww383_Practice_Principles.pdf Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment We kindly request that recruitment agencies do not contact us.

Responsibilities

The Service Integration Lead is responsible for delivering high-quality, person-centered services through the Carer Gateway program. This includes leading multidisciplinary teams and building community partnerships to ensure services are responsive to local needs.