Service Integration Lead at Wellways Australia

Cairns Regional, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

58.19

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Report Writing, Analytical Skills, Operational Skills, Community Understanding, Networking, Problem-Solving, Communication, Team Management, Culturally Safe Practices, Trauma-Informed Care, Collaboration, Strategic Thinking, Data Insights, Service Integration, Human-Centered Outcomes

Industry

Mental Health Care

Description

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you. Build a rewarding career with an organisation that truly puts people first! SCHADS Level 6B ($55.72- $58.19 ph) + Super + Salary packaging benefits Full time opportunity with flexibility to WFH 1 day per week! About the opportunity Are you a strategic thinker with a heart for community? Do you thrive in leadership roles where your ability to inspire teams, build partnerships, and deliver meaningful outcomes truly makes a difference? Wellways is seeking a Service Integration Lead for our Townsville area, to champion integrated, person-centred services. This is more than a leadership role, it’s an opportunity to embed trauma-informed, culturally safe practices while driving innovation and inclusion through the Carer Gateway program. We’re looking for someone who brings: Proven leadership experience: you’ve led multidisciplinary teams, navigated complexity, and delivered results with empathy and clarity. Strong report writing and analytical skills: you know how to translate data into insights, craft compelling narratives, and communicate impact to diverse stakeholders. Sound operational skill: you know how to support a team to logistically and operationally plan and implement service. A deep understanding of your local community: you’re connected, committed, and ready to co-create solutions that reflect regional strengths and needs. You are a networker and have a relational approach: you understand the importance of working together. You enjoy a fast paced and dynamic work environment: yet you bring a sense of calm with you. You’ll work closely with Counsellors, Coaches, Peer Support Facilitators and the Carer Hub Navigator to ensure services are inclusive, trauma-informed and culturally safe. A core focus of this role is to lead and embed community development strategies that strengthen local capacity, build collaborative partnerships, and ensure Wellways services are responsive, inclusive, and connected to the community’s unique needs. This role requires strong leadership, communication and problem-solving skills, as well as a deep understanding of the local community and relational model of care. This role offers a hybrid arrangement of 1 day WFH and 4 days in the office. To be successful in this role, you will need: Tertiary Qualifications in a social science or related discipline or equivalent experience Demonstrated experience working within the specified local community in at least one of the Caring, Mental Health, Community, Disability or Health Sciences Sectors A minimum of 2 years’ leadership experience Available to participate in ‘out of hours’ activities as required Right to work within Australia Current valid Driver’s Licence and the ability to undertake some travel NDIS Worker Orientation Module Certificate (free online course) Satisfactory National Police Records Check NDIS Worker Screening Check and Working with Children's Check (Employee/Paid) What we will offer you: A purpose driven culture where people can thrive, everyone is respected, and differences are valued An equitable, diverse, and socially inclusive work environment Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing Meal and Entertainment allowance via salary packaging up to $2,650 per annum Receive 17.5% leave loading every time you take annual leave Paid parental leave after 12 months of ongoing employment Access for you and your family to our Employee Assistance Program Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life. We're not just offering a job; we're inviting you to be a part of an inclusive, supportive, and purpose-driven community where your well-being and success matter most. Your journey towards a better future starts here. For a confidential discussion about the role, please contact Kathleen Roser at kroser@wellways.org Please click here to download a copy of the position description to see further details relating to this role. Ready to Apply? Please apply by including an up-to-date CV and a Cover Letter addressing the following criteria: Vision for Integrated Service Delivery in your local community Share your understanding of integrated care and how you would bring together services, stakeholders, and systems to support carers holistically in your specific local region. Strategy to Impact: Delivering on KPIs with Heart Tell us how you’ve balanced strategic planning, operational delivery, and human-centred outcomes in previous roles. Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment. If you’d like to know more about our reconciliation commitment, click here Reconciliation | Wellways Job Description Summary Flexibility to WFH 1 day per week in this pivotal leadership role. Build a rewarding career with an organisation that truly puts people first! Culture We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities. How to Apply This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites. Please select "Apply" below to complete your application. Applications Close 01/02/2026 Wellways is a leading not-for-profit mental health and disability support organisation operating in Queensland, New South Wales, the Australian Capital Territory, Victoria and Tasmania. Our services span mental health, disability and community care and reach more than 7000 people each year. Our 2000 staff work to create an inclusive community where everyone can imagine and achieve their hopes and potential. We connect people, strengthen families and transform communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. Our Practice Principles guide how we work and interact with participants and partners, with our colleagues and within our communities. To see our Practice Principles poster visit https://media.wellways.org/inline-files/ww383_Practice_Principles.pdf Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment We kindly request that recruitment agencies do not contact us.

Responsibilities

The Service Integration Lead will champion integrated, person-centered services and embed trauma-informed, culturally safe practices while driving innovation through the Carer Gateway program. This role involves leading community development strategies that strengthen local capacity and build collaborative partnerships.