Service - Key Accounts & Telecom at Bosch-HomeComfort

Navi Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Key Account Management, Telecommunications, Customer Satisfaction, Strategic Planning, Market Analysis, Cross-Functional Collaboration, Contract Negotiation, Presentation Skills, Performance Metrics, Problem Solving, CRM Software, Data Analysis, Project Management, Organizational Skills, Analytical Mindset, Negotiation Skills

Industry

Renewable Energy Semiconductor Manufacturing

Description

Job Description We are seeking a dynamic and experienced professional for the role of Service - Key Accounts & Telecom in our Mumbai, India office. This position plays a crucial role in managing and growing our key accounts within the telecommunications sector, ensuring high levels of customer satisfaction and driving business growth. Develop and maintain strong relationships with assigned key accounts in the telecommunications industry Create and implement strategic account plans to maximize revenue and customer satisfaction Analyze market trends and customer needs to identify new business opportunities Collaborate with cross-functional teams to ensure timely delivery of services and resolution of customer issues Conduct regular account reviews and present performance reports to senior management Negotiate complex contracts and service level agreements Stay up-to-date with telecommunications industry trends and technologies Develop and deliver compelling presentations to key stakeholders Monitor and analyze account performance metrics to drive continuous improvement Act as the primary point of contact for escalated customer issues and concerns Qualifications BE/Diploma or related field Minimum of 10 years of experience in key account management or similar role, preferably in the telecommunications industry Proven track record of meeting or exceeding sales targets and key performance indicators Strong knowledge of telecommunications industry trends, technologies, and challenges Excellent communication and interpersonal skills, with the ability to build relationships at all levels of an organization Advanced negotiation and problem-solving skills Proficiency in customer relationship management (CRM) software and data analysis tools Demonstrated ability to manage multiple high-value accounts simultaneously Strong project management and organizational skills Analytical mindset with the ability to translate data into actionable insights Certifications in account management or telecommunications are preferred Willingness to travel as required for client meetings and industry events

Responsibilities

The role involves managing and growing key accounts in the telecommunications sector while ensuring high levels of customer satisfaction. Responsibilities include developing strategic account plans, analyzing market trends, and collaborating with cross-functional teams.