Service Lab Manager at Ralliant

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

165600.0

Posted On

12 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Calibration, Process Improvement, Financial Management, Employee Engagement, Team Building, Communication, Technical Service, Metrology, Lean Methodology, Quality Management, Problem Solving, Recruitment, Time Management, Customer Fulfillment, Root Cause Analysis

Industry

Electrical Equipment Manufacturing

Description

We're looking for our next Calibration Lab Service Manager! This candidate will be responsible for directing the operation of a technical service team that provides calibration, maintenance, and repair of complex electronic, mechanical and process control assemblies and instrumentation, under the guidance of the Regional Operations Leader. This requires providing tactical leadership and driving process improvement to create a substantial competitive advantage by effectively leveraging available resources. The position will also be responsible for the Service Center P&L, which includes the day to day financial performance and identifying and driving commercial opportunities to further increase revenue and profitability. Responsibilities Lead a cross-functional team of managerial, technical, logistics and customer service personnel. Deliver business objectives around safety, operational performance, revenue and profitability. Ensure delivery of performance goals e.g. quality, on time delivery (OTD), backlog management, NPS etc. Deliver results with daily management and through Lean (Ralliant Business System (RBS)) fundamentals to meet short- and long-term commitments and problem solve to drive continuous improvement. Holds the team accountable for achieving deliverables by maintaining an enterprise mindset and developing an organizational culture that confronts issues and disagreements within immediate team and cross functionally, to deliver results that benefit the greater organization Accelerates development for high potential and promotable employees by understanding and supporting their personal goals of developing new skillsets and career aspirations within Tektronix/Ralliant. Leads employee engagement actions through soliciting, listening and actioning feedback that is received to drive year over year improvements. Creates an inclusive environment by soliciting alternative views from the team and understanding the right mix of skillsets, backgrounds, viewpoints and capabilities to proactively improve organizational design and leverage talent to deliver results. Implement the quality management system to achieve customer fulfillment, support new business and drive market growth. Promote the use of RBS tools to analyze and solve high-priority problems, ensuring process-based countermeasures and root cause analysis. Qualifications Minimum of 3 years’ experience (4+ years preferred) in a supervisory/management role required; preferably in metrology or a related technical industry. Experience managing a "technical service" preferred. Preferred minimum of 5 years of technical experience in the metrology field with a demonstrated expertise in electronic equipment calibration or physical/dimensional calibration. Experience managing through influence in a matrix environment preferred. Bachelor’s degree or 6+ years related work experience. Solid experience in attracting, recruiting and retaining top performers. Strong communication, employee relations, and team building skills along with accomplishments in leading, motivating, training, and developing. Demonstrated achievements in meeting financial and operational objectives in a high-technology service industry a plus. Demonstrated success with planning, organizing, and time management. Microsoft Office proficiency (PowerPoint, Word, Excel, & Outlook). Must have a valid driver's license and a clean driving record. Must be able to travel. Ralliant Corporation Overview Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world. We Are an Equal Opportunity Employer Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com. About Tektronix Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow! We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com. Bonus or Equity This position is also eligible for bonus as part of the total compensation package. Pay Range The salary range for this position (in local currency) is 89,200.00 - 165,600.00 Is this role subject to ITAR? The essential duties of this position require adherence to U.S. Government export control regulations. Accordingly, candidates must either be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3)) or be prepared to collaborate with the company in securing the necessary U.S. government export authorizations. While the company encourages all interested applicants to apply, please be aware that ongoing employment is dependent upon obtaining the appropriate government export authorizations.

Responsibilities

The Service Lab Manager will lead a technical service team responsible for calibration, maintenance, and repair of complex assemblies and instrumentation. They will also manage the Service Center's financial performance and drive commercial opportunities to increase revenue and profitability.