Service Lead at GenServe

Orange, California, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Inventory Management, Parts Procurement, Dispatching, Scheduling, Field Service Operations, Customer Service, Service Titan, Quickbooks, Performance Reporting, Safety Compliance, Vendor Coordination, Technical Support, Process Improvement, Data Analysis

Industry

Information Services

Description

Description As the Supervisor, Generator Parts & Service Operations, you will lead the coordination and oversight of our parts and service support team. You will be responsible for ensuring accurate and timely parts procurement, inventory management, service estimates, and interdepartmental coordination. In this role, you will support the Field Service Operations Manager’s broader goals and help implement initiatives that drive performance, safety, compliance, and customer satisfaction. This position requires a high level of organizational skill, attention to detail, and the ability to manage both day-to-day operations and evolving service needs. Key Responsibilities · Supervise and support Generator Parts & Service Coordinators, ensuring high productivity and quality standards. · Oversee and manage parts procurement, inventory tracking, and vendor coordination to ensure timely and cost-effective sourcing. · Ensure accurate and detailed customer estimates and facilitate the approval process. · Schedule service jobs and assign technicians based on skillset, availability, and location, ensuring alignment with daily revenue expectations. · Ensure technician schedules are built to meet or exceed individual daily revenue targets, balancing workload and efficiency. · Dispatch field personnel to service calls, ensuring all necessary parts, tools, and information are available for each job. · Confirm scheduled jobs with customers, ensuring clarity on timing, scope of work, and access requirements. · Work closely with field technicians and service managers to understand job requirements and parts needs. · Monitor and enforce best practices in inventory, procurement, and customer communication. · Provide regular performance updates and reporting to the Service Operations Manager. · Assist in implementing service KPIs and action plans under the guidance of management. · Coordinate cross-functionally with the sales, operations, and technical teams to align priorities and improve efficiency. · Uphold safety standards and ensure compliance with company procedures and industry regulations. · Identify and assist with resolving process inefficiencies in service coordination and administrative workflows Requirements 5-10 years in field service environment 3-5 years in leadership or supervisory role Technical background preferrable Experience managing technicians (5-20 techs) Some Dispatch/scheduling experience Inventory management Parts/Procurement experience Excellent customer service skills Service Titan, Quickbooks experience preferred

Responsibilities

The Service Lead oversees the parts and service support team, managing inventory, procurement, and technician scheduling to ensure operational efficiency. They also monitor service KPIs, enforce safety standards, and facilitate communication between sales, technical, and field teams.