Position Title: Service Lead – Language (Instructional Developer)
Department: Language
Reports to: Senior Service Manager - Language Programs

SUMMARY

Impact North Shore language programs offer a wide range of English language learning classes to newcomers on the North Shore including: the LINC program, Informal Language and fee for services language services. With the support of the Senior Service Manager - Language Programs, the Language Lead (Instructional Developer) position provides supervision, and instructional coaching to language instructors, ensuring instructional and evaluation processes are in place. The Lead position develops professional development opportunities for Impact North Shore instructional and administrative staff; and supports / develops curriculum for Impact North Shore Language programs. This position provides guidance and ensures all administrative, data collection, and evaluative processes meet contractual requirements. The Language Lead facilitates student access to settlement, family, and employment services, and oversees community connection activities for Impact North Shore. A primary role of the Lead position is to facilitate communication between staff, students, and operational teams and to ensure the smooth functioning of the Language Programs
The Language Lead position proactively responds to both student and instructor issues and concerns. The Language Lead also ensures integration of settlement supports and health and well-being approaches into all classes.

QUALIFICATIONS

• Post-secondary degree in a related field, and TESL certificate or equivalency.
• 2 – 5 years ESL teaching experience with excellent working knowledge of the LINC Program and Canadian Language Benchmarks (CLB), Portfolio Based Language Training (PBLA) and immigrant settlement issues.
• Minimum 2-3 years of supervisory experience in a program setting; experience as an Instructional Developer or Language Lead is an asset.
• Proven experience in designing and developing language curriculum across diverse settings, including settlement-focused, academic, and fee-for-service programs, ensuring alignment with learner needs, industry standards, and best practices in language instruction.
• Experience integrating technology and utilizing online learning platforms (such as Moodle).
• Preference will be given to candidates who have completed LearnIT2Teach Stage 2 training.
• Flexible and able to adapt to shifts in service delivery as required.
• Well-developed organizational, analytical, and decision-making skills.
• Excellent communication and interpersonal skills.
• Experience working with individuals from diverse cultural backgrounds.
• Must pass criminal record check

• Supporting teachers and classroom instruction

• Provides support, supervision, and instructional design coaching to the language instructors, including classroom observation and feedback.

• Oversees and supports instructors to conduct all student assessment and progression processes and oversees the appropriate placement and movement of students within and between class levels.
• Plans and supports field trips, guest speakers, and works with other service managers to facilitate student access to settlement, employment, family and mental health services.

• Coordinates placement and oversight of LINC volunteers within the classrooms.

• Building resources and capacity of Impact North Shore

• Supports and develops learning curricula and materials based on program needs.

• Supports the acquisition of instructional resources and curates existing resources to meet program needs; works with the Resource Coordinator and Manager to achieve these goals.

• Supports the ongoing professional development needs of instructors and administrative staff.

• Supporting Operations of the LINC program

• Collaborates with and supports the work of the Operations and Administrative Lead and Client Intake Workers to ensure the smooth operation of the LINC program.

• Supports the development of contract and service reports.
• With the support of the Service Manager - Language Programs, oversees the following HR processes: supports the recruitment, onboarding, and support of language instructors and support staff; maintains attendance records of instructors and ensures an adequate pool of substitute teaching staff; oversees instructional staff payroll procedures and responds to HR related enquiries of instructional staff
• Proactively responds to student issues and concerns; and integrates health and well-being approaches into all classes.

• Identifies and responds to emerging service, operational, and client issues

• Facilitates communication between administrative, instructional, settlement service, and operations teams

• Facilitates communication flow between students, volunteers, Impact North Shore and operational support staff.

• Finds solutions to facilitate the smooth running of everyday functions.
• Demonstrates flexibility and leadership and brings solutions to challenges.
• Attends and takes an active role in department, leadership, and all-staff meetings

• Other related duties as required

• Fee-for-service language programming

• Program Implementation & Administration – Oversee the delivery, and operational management of fee-for-service language programs, including scheduling, instructor coordination, student support, and quality assurance to ensure an effective learning experience.

• Curriculum Development & Enhancement – Design, develop, and continuously improve curriculum and instructional materials for fee-based language programs, ensuring they align with adult learning principles, language proficiency standards, and client needs.
• Business Development & Sustainability – Develop strategies to market fee-based language training, including models to ensure financial viability and program growth.