Service Lead
Job type - Full -time
Hours - 35 (plus 5 hours paid lunch break)
Salary - £39,685 per annum
Location- Harlow, Loughton, Epping
We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities, and reducing crime. Last year alone we helped support, house, educate, advise, and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.
Our services in Essex help vulnerable young people, who are homeless or are threatened with homelessness, to live independently. We can offer employment within an established team that employs a non-judgemental approach, sensitivity and understanding.
Our aim is to inspire the young people we support to be ambitious and embrace new opportunities. We offer transparent, positive, and open working environments that foster inclusive working cultures and encourage creativity and an engaging mind-set. We enable the young people we support to have new experiences and develop new skills to become independent and make a positive contribution to society.
Who are we looking for?
A passionate, energetic, and inspirational Service Lead who will work within our team in Harlow to coordinate all incoming placements to the NEST Youth Housing contract and manage day-to-day operational delivery within Nacro’s Intensive Need Accommodation Team. You will improve the lives of young people using these services with a view that they can step down into less intensive accommodation. Through a creative and caring approach, you will build good, trusting relationships, supporting young people to achieve their potential and explore new opportunities and interests. This is a fast paced, reactive environment where energy and initiative are vital.
We are looking for someone with a sound understanding of the support needs of the Young People who typically use our services. The successful candidate must have at least two year’s professional experience of working with Young People or at least three years’ experience of providing care and/or support services within another social care setting.
Additionally, you will have at least 1 years’ experience of managing or supervising staff in a similar setting, ensuring agreed performance standards and financial targets are met whilst achieving good quality outcomes. You will be managing a team of Support Workers to deliver an effective support and housing management service to the most complex young people, ensuring the service is delivered to a high standard, meeting all contractual and performance requirements.
We are looking for someone with knowledge and understanding of housing provision and the welfare benefits system, as well as issues surrounding alcohol and substance misuse and complex needs.
You will have great communication and time-management skills and possesses the ability to remain calm in stressful situations. Your responsibility for coordinating all incoming placements for the Youth Housing Contract will require you to work closely with other Service Leads and the Hub Leads to ensure placement planning meetings are held in a timely manner and exits are planned for those leaving service to ensure throughput to the contract.
The ideal candidate will be able to establish and maintain constructive relationships with a wide range of people including professionals in external agencies. You will be acting as a lead operational partner liaising with other agencies, partners and commissioners as required. Additionally, you will be ensuring that agreement is made with external agencies that can provide specialist support to our services and build and maintain effective working relationships both externally and internally.
A driving licence and access to vehicle are essential for this role.
An Enhanced DBS check is required for this role.
This role involves working Mon-Fri 09:00 - 17:00, with on-call responsibilities.
For full details about the role, please click here .
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Please refer the Job description for details