Service Lead - Technical Specialist at JACOBS DOUWE EGBERTS

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Expertise, Machine Service, Maintenance, Engineering, Problem-Solving, Preventative Maintenance, Process Optimisation, Communication, Collaboration, Field Challenges, Customer Satisfaction, Technical Support, Root Cause Analysis, Coaching, Audits, Compliance

Industry

Food and Beverage Services

Description

Company Description Who we are? JDE Peet’s is the world's leading pure-play coffee and tea company, with local roots dating back to 1753, and is headquartered in the Netherlands. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands, including L’OR, Peet’s, Jacobs, Senseo, Tassimo, Douwe Egberts, OldTown, Super, Pickwick and Moccona. What’s it like to work at JDE Peet’s? We are people united by the power and possibility of tea and coffee. At JDE Peet’s, we thrive on the freedom to pursue opportunities, provoking new ideas to make an impact at scale. Our ambition is simple – JDE Peet's: unleashing the possibilities of coffee and tea. We bring action to our intentions, following through on what was agreed, always pushing things forward. We offer our people a range of learning and development programmes to support their personal growth. At JDE Peet's, we believe it’s amazing what can happen over a cup of coffee or tea. Apply to unleash a cup of amazing for your career. UNLEASH YOUR POSSIBILITY! Find out more at http://careers.jdepeets.com Job Description The Field Technical Specialist plays a pivotal role within the OOH Operations team, reporting to the OOH Operations Manager UK&I. This is a field-based role, strengthening JDE’s technical capability across the UK&I machine park. The role provides advanced technical support, works closely with third-party service partners, and drives improvement through preventative maintenance and technical trials. It requires hands-on expertise, collaboration, and strong problem-solving skills. Ultimately, the Field Technical Specialist ensures service excellence and technical resilience across JDE’s machine network. Provide guidance, coaching, and on-site assistance to third-party engineers to ensure service quality and adherence to JDE standards. Act as the escalation point for complex technical issues, ensuring swift resolution and root cause analysis. Lead and support preventative maintenance initiatives, including audits, compliance, and proactive care strategies. Deliver technical support for customer events, product trials, and new equipment testing. Contribute to the design and implementation of new technical processes, driving efficiency and customer satisfaction. Document and communicate best practices, technical learnings, and process improvements across the network. This is a field based role, covering the UK&I. Requires travel to Maidenhead three days per week for the first six months for training and onboarding. After the initial period, travel to Maidenhead is required one day per week and additionally whenever business needs dictate. Qualifications Working at JDE Peet’s is hands-on, giving you an opportunity to leave your mark. We are a fast-paced company on a mission. Our focus demands high-energy people who think fast and act quickly. If you have the courage and confidence to venture into new cultures & territories, and you're brimming with an entrepreneurial spirit and a drive to succeed, you’ll fit right in at JDE Peet’s. For this role as a Field Technical Specialist we’re looking for someone who has the following skills and experience: Proven technical expertise in machine service, maintenance, or engineering roles (Out of Home Coffee Industry preferred). Experience working with or supporting third-party service providers. Strong diagnostic and problem-solving skills for complex technical issues. Background in preventative maintenance programs and process optimisation. Excellent communication skills with the ability to collaborate across functions. Flexible and adaptable to varied field challenges and business needs. Additional Information Your application at JDE Peet's If you are interested in this career opportunity at JDE Peet's, apply and join us. After receiving your application we will do our utmost to give you quick feedback. Part of the recruitment procedure at JDE Peet's would be an online assessment, followed by interviews. A pre-employment check can be part of the recruitment process. Our DE&I Statement At JDE Peet’s we aim to create a better future where we authentically serve, reflect and embrace everyone. We believe in fostering a more diverse, equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race, ethnicity, sex, gender identity, sexual orientation, religion, nationality, age, disability, or any other trait protected by law. Throughout the entire employee lifecycle, we place DE&I at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias, ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process. #unleashyourpossibility #acupofamazing #LI-Hybrid

Responsibilities

The Field Technical Specialist provides advanced technical support and ensures service excellence across JDE’s machine network. This includes guiding third-party engineers, leading preventative maintenance initiatives, and contributing to new technical processes.