JOIN FREEMELT AS OUR SERVICE LEAD & TECHNICAL SUPPORT!

We are looking for a dynamic and experienced Service Lead and Technical Support to oversee and manage the delivery of our services and specifically the second line support. The ideal candidate will be responsible for developing service strategies, optimizing processes, and ensuring exceptional service delivery that aligns with our organizational goals. The position will initially manage the global second line function and expand when Freemelt is expanding its service exposure and services.

YOUR PROFILE:

You have a strong focus on safety and a commercial mindset. We are looking for someone with excellent written, verbal, and listening skills, along with proven leadership abilities to inspire and drive results. A strong customer service focus is essential. You also have:

• Quality-focused with attention to detail and accuracy.
• Ability to communicate complex technical issues clearly to non-technical users.
• Proficient in documentation, reporting, and maintenance logging.
• Customer-focused mindset, ensuring high satisfaction and service excellence.
• Strong problem-solving and critical-thinking skills under pressure.
• Collaborative team player, working closely with engineers and support teams.

• Experience in managing service projects, inventory, and maintenance schedules.

• Develop and implement service strategies to enhance customer experience and business growth.
• Lead and support the service team, managing escalated technical issues and guiding first line technicians.
• Ensure efficient and high-quality service delivery, optimizing processes for improved performance.
• Foster strong customer relationships, address concerns and drive customer satisfaction.
• Collaborate across departments to align service operations with company goals.