• Attractive team benefits, discounts and rewards program
• Work with a team that supports growth and career development
• Permanent opportunities offering stability and career pathways

WHAT WE’RE LIKE

At BIG W everyday’s a big day. For you, this could be the start of something big. There are over 15,000 of us, in the biggest cities and the tiniest towns. And each of us has an important role to play to help make a real difference for families by providing real value, real solutions and real care.
If you have a passion for designing and delivering great customer and team experiences, a desire to join a business that is rapidly evolving into a purpose led digital retailer enabled by a great store network, and you’re looking for a place that cares about your development and growth, you could be who we’re looking for.

WHAT YOU’LL BRING

We are looking for a purpose-led leader that ensures care and belonging are at the forefront of every decision you make for the team, customer and community. You work with agility and are adaptable to change as we continue on our rapid transformational journey

• You use data & insights to drive decision making not intuition or gut feel on Team, Customer and Performance metrics
• Creative but with a keen eye for detail and strong planning capability with the ability to embed structured processes and routine
• Availability to work a flexible roster which may include evenings and late nights across the 7 days of the week

WHAT YOU’LL EXPERIENCE

We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
• A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network
• Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.

We value flexibility and will consider part time, job share or other flexible options to enable these roles to meet your work/life commitments.

ABOUT THE ROLE

The Service Leader plans the delivery of great customer service and quick and easy checkouts in the Service Desk and Front End (including Customer Greeter).

WHAT YOU’LL DO

• Ensure the delivery of a great customer experience every day
• Lead a team including rostering, leave, succession, training, development and recruitment
• Create respectful, trusting and positive relationships with the community your serve
• Manage customer compliments and complaints
• Plan and implement online order fulfilment processes, ensuring that orders are filled and despatched within SLAs
• Manage sales and budgets

We are looking for a purpose-led leader that ensures care and belonging are at the forefront of every decision you make for the team, customer and community. You work with agility and are adaptable to change as we continue on our rapid transformational journey

• You use data & insights to drive decision making not intuition or gut feel on Team, Customer and Performance metrics
• Creative but with a keen eye for detail and strong planning capability with the ability to embed structured processes and routine
• Availability to work a flexible roster which may include evenings and late nights across the 7 days of the wee