Optimising the Region’s staffing of service Engineers and Technicians, by planning the personnel needs, including route organisation, workloads and training. Matching skills with route requirements and assign/delegate appropriate workloads, develop and sustain team spirit
Managing maintenance portfolio from the service contract acceptance to the collection of bad debts including follow-up actions
Delivering repair sales targets as determined by the Regional Director
Executing leadership to Engineers and Technicians in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency
Managing and follow-up actions of customer claims and complaints
Conducting periodic quality and safety audits and inspections to ensure service levels and customer satisfaction
Having accountability for the identification and resolution of sick or rouge units, supervise and follow-up of work performed, including developing plans for sick units in cooperation with the Regional Technical Specialist
Managing chargeable repairs from offer/sale to completion including the collection of bad debt along-side the credit control team
Managing non-chargeable repairs to control costs as best as possible
Supporting sales lead activities in the recovery lost units and the conversion of new Schindler products approaching warranty expiration date
Supporting employee on the job training and skills development, including safety training and tool box talks in coordination with the Regional Technical Specialist and FQE
Conducting at least monthly ‘drum beat’ meetings as a group or one to one as required with first line reports
Working in accordance with established Company Occupational Health, Safety and Environmental policies, procedures and Schindler Core Values to ensure compliance with current UK legal requirements and Schindler Group Safety requirements
Attending all relevant Training Sessions
Carrying out all works in accordance with the Company’s Quality Corporate Policy
Contributing to the Company’s Safety Objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to its Safety Management System
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