Service Leader at UnitingCare Queensland

Hervey Bay, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

55.72

Posted On

24 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Professional leadership, Service delivery, Counselling, Addiction treatment, Harm minimisation, Budget management, Reporting, Record keeping, Recruitment, Training, Rostering, Stakeholder management, Clinical supervision

Industry

Non-profit Organizations

Description

Service Leader | Gambling Help Service | Central Coast, Wide Bay or Cairns Employment Term: Maximum Term to 30 September 2026 with the possibility of extension, Full-time (76 hours per fortnight) Location: Central Coast, Wide Bay or Cairns. This role will require travel from time to time. Remuneration: $55.72 p/h + Super + NFP Salary Packaging (save tax and increase your take home pay) Close Date: Applications will be reviewed as they are received and therefore may result in the role closing early if the right applicant is found. Make a meaningful difference with UnitingCare Queensland At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience, and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives. As a Service Leader, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let’s make a meaningful difference, together! Your part in our UnitingCare team We are seeking a Service Leader to manage the day-to-day operations of UnitingCare’s Gambling Help Service. The Gambling Help Service provides counselling to individuals, couples and families adversely affected by addiction, specifically gambling. Key Responsibilities: Provide professional leadership to employees with emphasis on delivery of high quality, best practice service delivery. Lead and manage all aspects of the programs to ensure that goals and objectives are met. Employ an integration of contemporary theoretical and evidence-based approaches to inform counselling treatment for individuals and/or significant others (including family/friends) who have been adversely affected by gambling. Work within a harm minimisation framework to promote great public awareness on social issues associated with problem gambling. Assist I the implementation and monitoring of the services budget and Client Information Systems. Provide accurate and timely internal and external reports on key indicators Provide oversight, contribute and maintain accurate and quality record keeping. Coordinate recruitment, training and rostering activities Develop resource material for clients, families and communities Develop services delivery strategies in consultation with management. What makes a difference for us? As bachelor’s degree or higher in a relevant field (e.g. Social Work, Behavioral Science, Psychology, Counselling, Social Science) A minimum of two years’ experience working therapeutically with addiction or suitably demonstrate cross-transferable skills. Demonstrated experience in leading a team to achieve service performance outcomes, together with an ability to provide quality supervision and training Knowledge of relevant legislation, policy and licensing requirements associated with the service Eligibility for registration or membership to ACA, PACFA, AASW or APS.AASW, APS or other recognised body. Demonstrated ability to work collaboratively with internal and external stakeholders. Current Qld Driver’s License Working with Children Check - Blue Card What makes a difference for you? Flexible work arrangements to support work-life balance NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events Career development opportunities to challenge yourself, grow and make a meaningful difference A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others We’d love you to be part of our UnitingCare family Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years. Child safe, Child friendly UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: provide welcoming, safe and nurturing services for children implement measures to prevent child abuse and neglect within our services appropriately and immediately address child abuse and neglect if it does occur abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme Diversity & Inclusion Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. Safe workplace We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety. Commitment to Safeguarding We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare. UnitingCare is the second-largest Queensland employer, with more than 16,500 staff and 9,000 volunteers across our brands of UnitingCare, BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital. When you join the UnitingCare family, you are part of something bigger. We are a proud not-for-profit with a compassionate and inclusive team who are committed to the work we do. People who want to make the world a little better through small moments that leave big impacts. For more than 100 years we’ve been inspired by our mission to improve the health and wellbeing of individuals, families and communities. www.unitingcareqld.com.au We’re on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness. We want people who are great as individuals, and even better in a team. People who stand up for what is right. Who are open to new ideas. Who champion innovation. Who lead through learning, and lead by example. So, if you’re looking for an opportunity to make a meaningful difference, to grow, thrive and to be rewarded, it’s time you joined our UnitingCare familiy. UnitingCare - Join us We invite you to Introduce Yourself to assist us in finding a position that aligns with your interests and skills. Let's make a meaningful difference, together. Job Alerts for future opportunities Set up Job Alerts to view future opportunities. New users can click Create Account from the Sign-in screen.

Responsibilities

The Service Leader will manage the day-to-day operations of the Gambling Help Service, providing professional leadership and ensuring high-quality service delivery. They are responsible for overseeing program goals, managing budgets, and coordinating staff recruitment and training.