Service Liaison Officer at cityofsydn

Alexandria, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

98481.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Management, Oral Communication, Written Communication, Liaising, Negotiation, Conflict Resolution, Problem-Solving, Decision-Making, Stakeholder Relationship Management, Customer Service, Compliance, Education Support, Waste Management Strategy, Fieldwork, Driving

Industry

Government Administration

Description

Alexandria, Sydney CLEANSING & WASTE SERV/City Cleansing & Resource Recovery/City Services Full Time/Permanent $98,481.00 per annum plus superannuation Caring for our city, creating a future for all Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision. Be part of a purpose-led organisation with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions. About the roleThe City of Sydney is looking for a Service Liaison Officer to join the Resource Recovery team to build productive partnerships with residential buildings and their communities to facilitate understanding and take-up of our waste and recycling services to: Align 95% or more of domestic waste services to the City's domestic waste charges Reduce waste generation per capita by 15% by 2030; Divert 90% of residential waste (35% as source separated recycling) away from landfill by 2050. The Service Liaison Officer will be responsible for conducting compliance tasks and supporting education in the field, providing practical solutions to help residents with their waste and recycling responsibilities and ensuring residential properties are operationalised to support council diversion targets. The Service Liaison Officer role includes a high level of autonomy and independent work, including site visits and fieldwork five days a week. The officer also has access to the council pool vehicle fleet and collaborates with various internal stakeholders. The successful candidate will have: Tertiary qualifications in sustainability, environmental management or related field and/or extensive demonstrated relevant knowledge and experience. Well-developed data management skills, oral and written communication, and ability to liaise, negotiate and effectively resolve conflicts and reconcile competing interests. Solid understanding of the needs and strategies required to address waste management issues in the community and proven practical problem-solving and decision-making ability. Demonstrated experience at working with and fostering relationships with a diverse range of internal and external stakeholders to deliver mutually beneficial outcomes. Excellent customer service skills and strength of character to deal effectively with difficult customers. A current NSW Drivers License Download position description. This role has the option of a rostered day off each month, known as a 19-day month. The recommended applicant must complete a pre-employment health declaration and criminal history check. Applications must be submitted online by 11:59pm, Tuesday 07 April 2026. For more information, contact Katherine O'Sullivan, Service Liaison Coordinator, on 02 9265 9366. What we can offer you You’ll work with passionate, welcoming and supportive people who care for our communities and create a future for all. Flexible working 3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance Collaborative approach to flexible working City centre head office, with many public transport options. Professional development Leadership and management development program Further education program providing reimbursement of course fees, and study and exam leave Opportunity to attend external courses and conferences Long service and employee recognition awards Employee assistance program offering free, confidential counselling Supporting families 26 weeks paid parental leave and 6 weeks paid partner leave Paid and unpaid adoption and long-term fostering leave Paid superannuation for up to 52 weeks of parental leave Part-time and job-sharing options available Supportive return-to-work environment Inclusive culture Recognised as an Inclusive Employer by the Diversity Council of Australia Active employee networks including City Women, City Pride, DiverseCity, Inclusive City, Young Professionals and Aboriginal and Torres Strait Islander network Recognised family inclusive workplace Veteran employment supporter Find out why a career at the City of Sydney might be right for you. How to apply We welcome candidates from all backgrounds in a workplace as diverse as our communities. We’re passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women. All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us. We’re a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at  recruitment@cityofsydney.nsw.gov.au or 02 9265 9333. Select ‘apply now’ to submit your resume and selection criteria.

Responsibilities

The officer will build productive partnerships with residential buildings to facilitate understanding and uptake of waste and recycling services, aiming to align services and reduce waste generation per capita. Responsibilities include conducting compliance tasks, supporting field education, providing practical solutions to residents, and ensuring properties support council diversion targets.