Service Line Administrator - Women's and Children's at St. Charles Health System

Bend, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

230000.0

Posted On

25 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Planning, Business Development, Financial Management, Healthcare Administration, Leadership, Collaboration, Quality Assurance, Patient Safety, Operational Improvements, Team Building, Diversity, Equity, Continuous Improvement, Customer Service, Compliance, Performance Management

Industry

Hospitals and Health Care

Description

Salary Range: $154,500- $230,000/year Eligible for an in-state or out-of-state relocation bonus. Requires onsite coverage at St. Charles campuses throughout Central Oregon. ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Service Line Administrator, Women’s & Children’s Services REPORTS TO POSITION: SVP, Specialty Service Lines DEPARTMENT: Administration DATE LAST REVIEWED: October 2025 OUR VISION: Creating America’s healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENT SUMMARY: The Women's & Children's Service Line at St. Charles Health System provides comprehensive ambulatory, procedural, and inpatient care across the four hospital facilities and all associated clinics. This includes, but is not limited to, Obstetrics & Gynecology (OB/GYN), Labor & Delivery, Postpartum, Neonatal Intensive Care Unit (NICU), Pediatric Hospitalist services, and the Pediatric Developmental and Learning (PEDAL) clinic. This developing service line is committed to strategic growth, financial stewardship, and delivering exceptional patient and family experiences across the continuum of care, guided by a robust service line approach. POSITION OVERVIEW: The Service Line Administrator – Women’s and Children’s Services works in an administrator–physician dyad to deliver high-value Women’s & Children’s care. Working closely with the physician leader, this role drives strategic planning, business development, financial stewardship, and market growth to advance the service line and align it with St. Charles Health System’s overall strategy. Operating in a highly collaborative, matrixed environment, the Service Line Administrator partners with the hospital VPs and Chief Nursing Officers (CNOs) to align resources and support services. They work with the Family Birthing Center teams in Bend and Madras and Perioperative teams across Bend, Redmond, and Madras to coordinate and standardize care. While the CNO oversees inpatient operations (Labor & Delivery, Postpartum, NICU, Pediatric Unit, and procedural areas), the Service Line Administrator focuses on business performance and strategic direction. This includes oversight of ambulatory clinics (OB/GYN, Pediatric Specialty, PEDAL), expansion of existing programs, development of new services, and collaboration with independent providers. The Service Line Administrator directly manages assigned business and ambulatory teams and partners with the CNO to ensure seamless patient care, consistent care pathways, and achievement of shared goals. In concert with the physician leader, the Service Line Administrator develops new lines of business, supports perinatal, pediatric, and neonatal leadership, and seeks opportunities for revenue growth, expense management, and continuous improvement—turning strategic initiatives into operational excellence and ensuring an exceptional patient experience. ESSENTIAL FUNCTIONS AND DUTIES: Leads the strategic development and growth of Women's & Children's services, aligning with the health system's overall mission and vision and establishing a clear vision for this developing service line. Partners with physician and caregiver leaders to strategically reinforce processes and procedures designed to improve key quality and patient safety metrics specific to Women's & Children's care (e.g., maternal outcomes, neonatal quality indicators, pediatric safety), including the standardization and consistent use of evidence-based care pathways and cross-continuum care management. In collaboration with the service line physician leaders and operational leaders, achieves performance targets across People, Quality & Safety, Financial and Growth targets for Women's & Children's services. Develops and implements a comprehensive Strategic Plan for the service line, including opportunities for growth, new technologies, delivery system opportunities, operational improvements, and a 5-year capital plan, reflecting the service line's vision and strategy as it develops. In partnership with the physician dyad leaders, performs the visioning, development, and oversight of new or expanded ambulatory Women's & Children's clinics and specialized centers (e.g., Women's Health Center, Pediatric Specialty Clinic, PEDAL clinic expansion). Develops strategies and services to optimize care delivery in both hospital-based and office-based settings and identifies long-term region-wide opportunities to appropriately move care to the most suitable outpatient/clinic setting. Engages with interdisciplinary teams, including providers, to achieve Value Analysis goals associated with Women's & Children's care, focusing on supply chain optimization and resource stewardship. Assists in physician recruitment and retention within the Women's & Children's Service Line (e.g., OB/GYNs, Pediatric Hospitalists, Neonatologists, Developmental Pediatricians), ensuring providers and care teams are fully engaged and aligned on the vision for the service line. Provides strategic oversight for service line activities related to the delivery of clinical care, including cost management, quality assurance, engagement, and patient experience improvements. Influences the optimization of the physical environment, from the patients’ perspectives, at all sites of care. Systematically implements standards of practice that achieve or exceed benchmarks for patient access, demonstrating a performance-oriented approach. Collaborates with Finance to assess the contributions of the Women's & Children's Service Line. Works closely with the nursing teams (e.g., L&D, Postpartum, NICU, Pediatrics) to drive improvements including length of stay reductions, access, outlier management, supply purchase and use, and appropriate staffing to ensure stewardship of resources, aligning with performance-oriented goals. Responsible for budget development, regular monitoring, accountability, and meeting all operational targets for all areas within the service line's direct span of control (e.g., ambulatory clinics, program management, business development), reflecting a performance-oriented mindset. Supports and ensures program and process alignment with St. Charles’ Mission, Vision, and Values. Supports the principles of continuous improvement functioning as a champion of lean and Shingo practice. Pursues ROI-driving process standardization and automation processes using this methodology. Role models, leads, and influences the organizational design and effectiveness of the “One St. Charles” operational model to promote interdisciplinary collaboration and shared accountability while continually improving the experience of patients, physicians, providers, and caregivers. Hires, directs, coaches, and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals. Removes barriers and enables teams to succeed in a highly dynamic and growing healthcare environment. Engages and implements effective team building, trust, development, creative problem-solving and conflict resolution processes. Creates a caregiver experience that promotes engagement, encourages innovation, creativity, ownership, and pride to attract, motivate and retain caregivers and achieve business goals. Intentionally leads with a focus on advancing diversity, equity, including and belonging practices. Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals. Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate. Provides and maintains a safe environment for caregivers, patients, and guests. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION: Required: Master’s degree in healthcare administration, business administration or related field. An equivalent combination of education and experience may be substituted for master’s degree. Preferred: Degree in Nursing. LICENSURE/CERTIFICATION/REGISTRATION: Required: Valid Oregon driver’s license and ability to meet St. Charles Health System’s driving requirements. Preferred: Experienced RNs with current Oregon RN license and service line experience. EXPERIENCE: Required: Minimum eight (8) years healthcare experience in a related discipline to include a minimum of three (3) years progressive leadership experience specifically within Women's & Children's services (e.g., OB/GYN, Pediatrics, NICU, Perinatal), with a strong emphasis on business development, strategic planning, and financial management, and a demonstrated understanding of service line principles within a developing or growing service line. Preferred: N/A PERSONAL PROTECTIVE EQUIPMENT: Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. PHYSICAL REQUIREMENTS: Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation. Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing. Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle. Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level. Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category No Risk for Exposure to BBP Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? Yes Job Family: DIRECTOR Scheduled Days of the Week: Monday-Friday Shift Start & End Time: 8:00am-5:00pm St. Charles Health System is a private, nonprofit organization, dedicated to providing high-quality care and the latest in health care technology to the communities it serves. Headquartered in Bend, Ore., St. Charles is an integrated delivery system, with a strong focus on population health, that provides a full range of evidence-based health care services within a 32,000-square-mile area in Central and Eastern Oregon. The health system owns and operates a trauma level II, tertiary referral center in Bend, a trauma level III, type B rural hospital in Redmond, and trauma level IV critical access hospitals in both Prineville and Madras. As the largest employer in Central Oregon, St. Charles Health System and St. Charles Medical Group care for our communities in more than two dozen outpatient clinics and in more than 20 specialty areas of medicine. For additional information, such as Career FAQ's, benefits, and why your dream job awaits, please visit our Careers site. With a variety of nursing positions available, you can choose a career path that fits both your interests AND your lifestyle. 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Responsibilities

The Service Line Administrator for Women’s and Children’s Services drives strategic planning, business development, and financial stewardship to enhance the service line. They work collaboratively with physician leaders and operational teams to ensure high-quality care and achieve performance targets.