Due to continued expansion of our maintenance business and a partnership with Renault Trucks, we have an exciting opportunity for someone to join the team at A&D Logistics.
This role will be office based and will be a key part of the workshop and it’s development. The ideal candidate must have experience in Service & Maintenance industry and will also have experience of dealing with customers, planning, workshop schedules and all aspects of a customer service role.
You will be responsible for assisting the Workshop Manager and other team members in the efficient and smooth operation of the maintenance activities.

Key Responsibilities

• Manage proactive and reactive workload.
• Responsible for the scheduling, monitoring and maintenance of customer service plans and workshop planner
• Confirming and booking of MOTs, planned and unscheduled work in line with DVSA requirements
• Updating the workshop planner and any other relevant systems before, during and after any work is undertaken
• Actively liaise between customer and workshop on progress of all incremental work
• Ensure accuracy of job documentation received from the workshop
• To carry out any depot administration tasks as required within your role
• All aspects of supporting the Workshop Manager and Team Lead to ensure the workshop runs efficiently and accurately
• Dealing with internal customers such as transport office, drivers and transport manager
• Maintaining compliance records
• Working with Parts department to support ordering parts and receiving orders

Role Behaviours and Skills

• Able to work in an organised and methodical manner in a fast-moving environment
• The ability to organise your own work load and have good team skills
• The desire to deliver excellent customer service
• To be able to modify your approach in specific circumstances to ensure a positive outcome
• Attention to detail
• Flexible and positive approach to changing circumstances and priorities
• An understanding of operator licence laws and regulations
• Computer literate
• Excellent Communication skills

Working hours to be discussed at interview
This position offers a competitive rewards package along with potential 33 days annual leave per year.
Salary – Negotiable depending on experience
Job Types: Full-time, Permanent
Pay: From £27,000.00 per year

Benefits:

• Additional leave
• Company pension
• Employee discount
• On-site parking

Experience:

• Maintenance Administration: 2 years (required)

Work Location: In perso

Key Responsibilities

• Manage proactive and reactive workload.
• Responsible for the scheduling, monitoring and maintenance of customer service plans and workshop planner
• Confirming and booking of MOTs, planned and unscheduled work in line with DVSA requirements
• Updating the workshop planner and any other relevant systems before, during and after any work is undertaken
• Actively liaise between customer and workshop on progress of all incremental work
• Ensure accuracy of job documentation received from the workshop
• To carry out any depot administration tasks as required within your role
• All aspects of supporting the Workshop Manager and Team Lead to ensure the workshop runs efficiently and accurately
• Dealing with internal customers such as transport office, drivers and transport manager
• Maintaining compliance records
• Working with Parts department to support ordering parts and receiving order

Role Behaviours and Skills

• Able to work in an organised and methodical manner in a fast-moving environment
• The ability to organise your own work load and have good team skills
• The desire to deliver excellent customer service
• To be able to modify your approach in specific circumstances to ensure a positive outcome
• Attention to detail
• Flexible and positive approach to changing circumstances and priorities
• An understanding of operator licence laws and regulations
• Computer literate
• Excellent Communication skill