Service Management Advisor at Candidate Experience Site - Department of Internal Affairs

Wellington, Wellington, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

114293.0

Posted On

16 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Management, Risk Management, Assurance Practices, Continuous Improvement, Stakeholder Management, Vendor Management, Performance Metrics Tracking, Reporting, Communication, Decision Making Support, ICT Service Delivery

Industry

Government Relations Services

Description

About Us | Mō mātou Enterprise Digital Services plays a critical role in ensuring ICT services are well governed, continuously improving, and aligned with business needs. Through strong service management, risk, and assurance practices, we support confident decision-making and effective service delivery. As part of Te Tari Taiwhenua, we are committed to the principles of Te Tiriti o Waitangi and to building meaningful relationships that contribute to a strong, inclusive public service and better outcomes for New Zealanders. The role | Te tūnga As our Service Management Advisor, you’ll lead and oversee key ICT service management processes to ensure reliable, high-quality services that meet business needs. You’ll manage service practices, risk, assurance, and continuous improvement, with a strong focus on customer satisfaction. Working with Digital Services leaders, stakeholders, and vendors, you’ll provide insightful advice, track performance metrics, identify improvement opportunities, and support initiatives that lift service delivery across the organisation. You’ll also coordinate corporate reporting, including assurance and Technology Landscape reports, ensuring information is accurate and actionable. Through strong relationships and clear communication, you’ll help align service expectations, offerings, and outcomes to support effective decision-making across Enterprise Digital Services. What you bring | Nōu te rourou Experience leading or overseeing ICT service management, risk, or assurance processes Experience providing evidence-based advice to senior leaders in a complex environment Strong analytical skills, with the ability to interpret performance data and translate insights into practical recommendations Sound knowledge of service management and/or risk and assurance frameworks, and how they apply in a digital environment Experience contributing to corporate accountability and performance reporting Strong stakeholder and relationship management skills, including working with vendors Clear, confident written and verbal communication skills Tertiary qualifications in a business, technical, or related discipline are desirable, or equivalent relevant experience. For you | Mōu At the Department of Internal Affairs, we are committed to offering a collaborative and innovative culture where your perspective and ideas will be welcomed. We want our people to thrive within a culture of best practice, while being able to set and achieve goals and being encouraged to challenge the status quo. To learn more about the diverse, important mahi we do at the Department and see why we're a great place to work check out our website https://www.dia.govt.nz/ Benefits - About Internal Affairs - Careers with us - Benefits - dia.govt.nz The appointing range for this role $102,864 - $114,293, with the potential to appoint higher depending on level of experience. How to apply | Me pēhea te tuku tono We are unable to accept applications via email. Please click the apply button to submit your application. We're committed to ensuring our application process is accessible to everyone. Please reach out to our recruitment team below if there is any support we can provide to ensure the process is accessible to you. Applications for this role close 5pm, Monday 2nd March 2026. Please also note that you must have the legal right to live and work in New Zealand to be considered for this role. If you have any questions please e-mail Manager of Service Delivery, Dan Leavasa. To review the full job description, please click here.

Responsibilities

The Service Management Advisor will lead and oversee key ICT service management processes, managing service practices, risk, assurance, and continuous improvement to ensure high-quality services that meet business needs. This role involves providing insightful advice to leaders, tracking performance, and coordinating corporate reporting, including assurance and Technology Landscape reports.