WHY JOIN US

You won’t just manage data—you’ll shape how our organization thinks about operational excellence. You’ll have the freedom to challenge the status quo, the support to implement your ideas, and the visibility to see your work make a difference.
If you’re passionate about clean, reliable data and know how to turn operational complexity into scalable, automated solutions, this is your opportunity to lead meaningful change. We’re looking for a self-starter who thrives on autonomy, takes ownership, and brings forward-thinking ideas to improve how we govern and use operational data across the enterprise.
In this high-impact role, you’ll apply ITIL frameworks and enterprise standards to drive excellence in operations data governance, helping shape the future of operational analytics. You’ll be empowered to streamline processes, automate workflows, and elevate reporting practices used to make critical business decisions.

EXPERIENCE & EDUCATION

• 5+ years of experience in IT operations, service delivery, or a related field.
• Deep understanding of ITIL processes and enterprise data governance.
• Working knowledge Scaled Agile Framework.
• Advanced hands-on experience with:
• ServiceNow Modules, including Incident, Change, Problem.
• Service Now Performance Analytics
• ServiceNow Tables – TDAR and SPM
• Microsoft Power Platform (Power BI, Power Automate)
• Tools: Confluence, JIRA, SharePoint and Microsoft suite of applications
• Nice to have: Python based data visualization and Machine Learning.
• Proven ability to lead end-to-end data initiatives independently.
• Strong communication skills and comfort engaging with stakeholders across business and technical teams.
• A self-starter mindset, with the ability to identify gaps, propose solutions, and follow through with impact.
• Passion for improving the way things work—through data, automation, and scalable solutions.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details