Service Management (ITSM) Consultant at Matrix42

Stockholm Municipality, , Sweden -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

0.0

Posted On

05 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ITSM, ESM, ITIL, Software Implementation, Python, Linux, SQL, REST APIs, Swedish Language, English Language, Workflow Automation, Process Consultancy

Industry

Software Development

Description

Your mission Your mission We are now looking for a self-driven Service Management (ITSM) Consultant to join our Swedish team! The ideal candidate has a proven track record of implementing IT or Enterprise Service Management solutions, with both technical and process consultancy experience. You will be responsible for delivering and configuring Matrix42 Professional IT and Enterprise Service Management solutions for our Swedish and Scandinavian customers. Your profile Your profile Have a good understanding of IT Service Management (ITSM), Enterprise Service Management (ESM), and ITIL practices and the use cases they serve. Have at least 1–3 years of experience working with software implementation projects, or with the administration/continuous development of Service Management software such as Easit, Nilex, Wendia, Marval, Cherwell, BMC Footprints, ServiceNow, or similar. Are passionate about working with customers and providing an excellent customer experience. Consider yourself a solution-oriented and technical person who enjoys solving real-world business challenges by digitalizing and automating workflows and manual tasks. Have scripting skills (e.g., Python), knowledge of Linux terminal commands, SQL, and an understanding of REST APIs — all of which are considered a strong advantage. Are able to work both independently and collaboratively with colleagues, with a proactive approach and strong oral and written communication skills. Are a native-level Swedish speaker with the ability to communicate fluently in English as well. Finnish is appreciated but not mandatory. Why us? At Matrix42, you will work as a Solution Consultant, partnering directly with customers to design, implement, and optimize service management solutions that address complex digital workplace challenges and deliver measurable business value. We empower our consultants with modern tools and continuously invest in innovation, including the integration of AI into our delivery workflows, enabling you to enhance efficiency, automate processes, and elevate the customer experience. If you are passionate about IT Service Management, enjoy solving customer challenges, and thrive in a collaborative environment where expertise, ownership, and continuous improvement are key, this role offers a strong opportunity to grow and make an impact Our Benefits To support your well-being and growth, here are some of our benefits: Additional occupational pension via Länsförsäkringar (ITP1 model) Private Health Care Insurance via Länsförsäkringar to have quick access to comprehensive healthcare 30 days of vacation every year to relax and recharge A sports benefit of 2000 SEK/year to keep fit and have fun Career framework to support your professional and personal growth Hybrid work is a natural part of how we operate, but we also believe in the power of coming together. That’s why we regularly connect in the office in central Stockholm - whenever it makes sense. And that’s just the beginning. Ask us what else is waiting for you! Your contact person Send us your application, in English including your salary requirements and earliest possible starting date, directly through our online portal via the "Apply for this job" button. If you have any questions, please do not hesitate to contact Diane Djongoue. We ask for your understanding that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system due to the currently valid EU data protection regulations. We are an equal opportunity employer. We welcome applications from all genders and do not discriminate on the basis of gender, gender identity, age, disability, ethnic origin, religion or belief, or sexual orientation. About us We are the European choice in intelligent service management – built on trust, powered by people! At Matrix42, we empower organizations to digitalize and automate their everyday work. With our platform, customers manage IT and business processes, assets, endpoints, and identities seamlessly—driving productivity, agility, security, and a better employee experience. Through integrated solutions and automation, we enable modern digital workplaces and true self-service. Join a diverse team of over 600 professionals across Europe who are shaping the future of service management every day. Our culture is built on a strong, value-based performance mindset—because success is not just about what we achieve, but how we achieve it. Guided by our four core values, we bring our vision to life every day: We love customers – we put customer success at the heart of everything we do Make it happen – we take ownership, act with speed, and turn ideas into impact Better every day – we continuously learn, improve, and push boundaries With respect – we collaborate with trust, openness, and appreciation for each other Together, these values define our high-performance culture—one that is customer-centric, growth-minded, and built on collaboration. We support your personal and professional development through clear goals, continuous feedback, and opportunities to grow, helping you reach your full potential. We are committed to building an inclusive and diverse workplace where everyone feels valued and empowered. We welcome applications from all individuals, regardless of gender, age, disability, ethnic or social origin, religion or belief, sexual orientation, or identity.

Responsibilities

Deliver and configure Matrix42 Professional IT and Enterprise Service Management solutions for Scandinavian customers. Partner with clients to design and optimize service management solutions that address digital workplace challenges.