Service Management - Operations Lead at CHEP
Macquarie Park, New South Wales, Australia -
Full Time


Start Date

Immediate

Expiry Date

09 Nov, 25

Salary

0.0

Posted On

10 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Emotional Intelligence, Vendor Management, Active Learning, Root Cause Analysis, Problem Solving, Performance Management, Stakeholder Engagement, Digital Literacy, Service Delivery, Identity Theft, Project Delivery, Resource Management

Industry

Logistics/Procurement

Description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

WE ARE AN EQUAL OPPORTUNITY EMPLOYER, AND WE ARE COMMITTED TO DEVELOPING A DIVERSE WORKFORCE IN WHICH EVERYONE IS TREATED FAIRLY, WITH RESPECT, AND HAS THE OPPORTUNITY TO CONTRIBUTE TO BUSINESS SUCCESS WHILE REALIZING HIS OR HER POTENTIAL. THIS MEANS HARNESSING THE UNIQUE SKILLS AND EXPERIENCE THAT EACH INDIVIDUAL BRINGS AND WE DO NOT DISCRIMINATE AGAINST ANY EMPLOYEE OR APPLICANT FOR EMPLOYMENT BECAUSE OF RACE, COLOR, SEX, AGE, NATIONAL ORIGIN, RELIGION, SEXUAL ORIENTATION, GENDER IDENTITY, STATUS AS A VETERAN, AND BASIS OF DISABILITY OR ANY OTHER FEDERAL, STATE, OR LOCAL PROTECTED CLASS.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.

Responsibilities

KEY RESPONSIBILITIES MAY INCLUDE:

  • System Maintenance and Monitoring: Regularly check and maintain IT systems to ensure they are functioning correctly. This includes performing routine updates, backups, and troubleshooting any issues that arise.
  • Performance Optimization: Analyze system performance metrics and identify areas for improvement. Implement changes to enhance efficiency, speed, and reliability of IT systems.
  • Security Management: Work closely with the Sec Ops team to establish and enforce security policies to protect sensitive data and IT infrastructure. Conduct regular security audits and stay updated on the latest threats and mitigation strategies.
  • Team Leadership: Provide direction and support to the IT operations team. Foster a collaborative environment, set clear goals, and ensure team members have the resources they need to succeed.
  • Vendor Management: Manage relationships with external vendors and service providers. Negotiate contracts, oversee service delivery, and ensure vendors meet performance standards.
  • Compliance: Ensure IT operations adhere to relevant laws, regulations, and industry standards. Implement policies and procedures to maintain compliance and avoid legal issues.
  • Reporting: Generate detailed reports on system performance, incidents, and other key metrics. Use these reports to inform decision-making and communicate with stakeholders.
  • Project Management: Plan, execute, and oversee IT projects. Ensure projects are completed on time, within budget, and meet the desired objectives.
  • Be involved in regular operational reviews in liaison with IT Operations Governance and wider stakeholders as required.
  • Ability to develop, follow and manage on-call Operational rosters

SKILLS TO SUCCEED IN THE ROLE

Active Learning, Adaptability, Cloud Based Services, Cross-Functional Work, Curiosity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Problem Solving, Project Delivery, Resource Management, Root Cause Analysis (RCA), Service Delivery, Stakeholder Engagement, Supplier Performance Management (PM), Vendor Benchmarking, Vendor Management

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