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Service Management Product Owner at Boston Scientific Corporation Malaysia

, , United States -

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

0.0

Posted On

04 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Owner, Product Manager, Salesforce Service Cloud, AI-Enabled Features, Agile, Scrum, Customer Service Processes, Case Management Workflows, Communication, Presentation, Stakeholder Engagement, Analytical Skills, Problem-Solving, Salesforce Certifications, Tableau, JIRA, Medical Device Management

Industry

Medical Equipment Manufacturing

Description

Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field. Minimum 5 years of experience as a Product Owner or Product Manager, preferably with significant experience in Salesforce Service Cloud. Demonstrated experience deploying or managing AI-enabled features within enterprise systems. Experience working in Agile/Scrum methodologies. Strong understanding of customer service processes and case management workflows. Ability to translate complex technical concepts into clear business requirements. Excellent communication, presentation, and stakeholder engagement skills. Strong analytical and problem-solving capabilities. Salesforce certifications (e.g., Administrator, Advanced Administrator, or related) Hands-on experience with multiple Salesforce cloud platforms such as Marketing Cloud, Communities, or Service Cloud Experience using Tableau Experience with JIRA Experience with medical device management processes

Responsibilities

The Service Management Product Owner will be responsible for managing and deploying AI-enabled features within enterprise systems. They will also translate complex technical concepts into clear business requirements.