COMPENSATION: UP TO $120,000 PER YEAR

As part of the 401 Group of Companies, Baywest Mitsubishi is dedicated to setting new standards of excellence in the automotive industry. With consistent growth and a strong focus on innovation, we are looking for someone who is enthusiastic about the opportunity to contribute to continued success in the role of Service Manager.
In this position, The Service Manager will play a pivotal role in overseeing and optimizing operations at the Baywest Mitsubishi location. Responsibilities include managing the service department, leading a team of dedicated employees to deliver exceptional service, and building strong customer relationships.

WE’RE LOOKING FOR A MOTIVATED, EXPERIENCED, AND CUSTOMER-FOCUSED SERVICE MANAGER TO TAKE THE WHEEL OF OUR HIGH-PERFORMING SERVICE DEPARTMENT. IN THIS LEADERSHIP ROLE, YOU’LL BE THE DRIVING FORCE BEHIND DAILY OPERATIONS—MANAGING TECHNICIANS, ADVISORS, AND WORKFLOW WHILE DELIVERING A BEST-IN-CLASS EXPERIENCE FOR EVERY CUSTOMER WHO WALKS THROUGH OUR DOORS.

At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leaders in all aspects of who they aspire to be daily.

WHAT YOU WILL BE DOING:

• Responsible for-profit management - must examine department financial statements,including expenses and revenue, to ensure the department’s profitability
• Develop and maintain a culture that values excellent customer service through effectivetraining, supervision, coaching and talent management of a champion winning team
• Review and implement Service Centre policies and procedures that improve the customerexperience through high quality service and rapport building
• Develop and implement a long-term strategy and action plan to attract and retain customers
• Ordering parts with company and OEM guidelines
• Knowledge of parts pricing procedures
• Understand and maintain OEM & Aftersales warranty platforms and process
• Establish and maintain good relationships with wholesale customers
• Professionally and effectively resolve customer and employee complaints and concerns
• Ensure compliance with Health and Safety and all other workplace regulations and policies
• Oversee multiple Service and Parts departments and ensure that the department is properlystaffed, providing coverage during all scheduled business hours
• Maintain an active parts and accessories inventory with appropriate days of supply,minimizing obsolescence and improving turnover rates
• Develop and grow external (CP/W) parts and accessories sales including wholesale accounts
• Ensure compliance with 401 and OEM policies and procedures such as to maintain accuratewarranty 10 bin, clean and presentable merchandising areas including parts storage.
• Ensure the highest level of customer satisfaction
• Report any non-compliant issues directly and immediately to the management
• Manage cash and credit/debit receipts per company policy
• Manage the Reynolds system and ensure that all parts orders are properly received, tracked,stored, and invoiced accurately
• Perform physical inventory counts as required which may be required during off businesshours
• Other duties as assigned by Management & Executive Team