Service Manager at Abstrakt Marketing Group

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

150000.0

Posted On

25 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HVAC Service, Leadership, Technical Understanding, Communication, Organizational Skills, Mentoring, Customer Satisfaction, Operational Efficiency, Service Software, Billing, Compliance, Teamwork, Craftsmanship, Integrity, Safety

Industry

Advertising Services

Description

Description About: Har-Con Mechanical Since 1955, Har-Con Mechanical has been Houston’s trusted mechanical contractor — delivering expert HVAC, plumbing, and building automation solutions for commercial, institutional, and industrial facilities. Our success is built on craftsmanship, teamwork, safety, and integrity. From large-scale new construction to complex renovations, we pride ourselves on setting the standard for mechanical excellence across Texas. Position Overview: The Service Manager leads our Service Department operations, ensuring exceptional customer satisfaction, operational efficiency, and technical excellence. This role requires a strong background in HVAC service, leadership, and hands-on management to keep Har-Con’s service operations running smoothly and profitably. Key Responsibilities: • Coordinate daily technician dispatch to optimize efficiency and customer satisfaction. • Supervise and mentor technicians — ensuring paperwork accuracy, timely submissions, and adherence to company standards. • Partner with sales staff to prepare bids, develop proposals, and drive service contract renewals. • Manage existing service agreements and ensure compliance with performance commitments. • Collaborate with accounting to streamline billing, receivables, and service software processes. • Train and support technicians on service software tools and digital workflows. • Serve as the primary liaison with the union hall — ensuring compliance with regulations and maintaining positive relations. • Uphold accountability for technicians and sales staff, reinforcing operational procedures and performance expectations. • Evaluate and refine current service processes to enhance productivity and efficiency. Compensation & Benefits: • Base Salary: $125,000–$150,000 + Bonus • Benefits: Medical, Dental, Vision, 401(k) match (up to 3% after one year) • Perks: Company vehicle or allowance, phone allowance, toll tag reimbursement Why Join Har-Con Mechanical At Har-Con, employees are valued, not numbered. We foster a culture of respect, growth, and integrity — where every team member contributes to our legacy of quality and service excellence. Join a team where craftsmanship and character still define success. Requirements • 5+ years of experience in HVAC service, operations, or management. • Strong technical understanding of HVAC systems, controls, and mechanical service processes. • Computer proficiency and willingness to learn new platforms and software. • Excellent organizational, leadership, and communication skills. • Ability to work in-office (80%) with flexibility for after-hours or weekend calls. • No degree required; trade school or relevant certifications a plus.

Responsibilities

The Service Manager leads the Service Department operations, ensuring exceptional customer satisfaction and operational efficiency. This role involves coordinating technician dispatch, supervising staff, managing service agreements, and refining service processes.