ALTHOUGH A CANDIDATE WITH A CLINICAL QUALIFICATION IS PREFERRED, CANDIDATES WITHOUT CLINICAL QUALIFICATIONS ARE ENCOURAGED TO APPLY FOR THIS POSITION, PROVIDED THEY MEET THE EXPERIENCE REQUIREMENTS OUTLINED IN THE JOB DESCRIPTION.

Rowland House is a supported living care service providing intensive person-centred care and support to all our tenants. Situated in Thames Ditton, we work closely with all of our tenants to further their independent living skills and enhance their quality of life through a holistic approach to care.
As the Service Manager, you display compassionate leadership and astute operational management. You are the driving force behind the provision of exemplary care services, offering both oversight and a personal touch to ensure the well-being and satisfaction of our residents and staff. Your role is pivotal in fostering an environment of excellence, innovation, and continuous improvement.
You will oversee the complete management and evolution of the site, ensuring adherence to the highest standards of healthcare compliance. With a meticulous eye for detail, you will ensure the most appropriate use of resources, maintaining a balance between quality care and operational efficiency.

Your responsibilities include maintaining compliance with all regulatory bodies, including a crucial partnership with the Care Quality Commission (CQC), upholding our commitment to excellence as the face and voice of our establishment. As the Service Manager, your leadership will inspire a culture of respect, dignity, and integrity, positioning our care home as a beacon of trust and exceptional care in the community.

• Provide visionary leadership and effective supervision to the Team Leaders, and care staff, ensuring the establishment of competent management structures that offer reliable support both during operational hours and via an out-of-hours on-call system.
• Implement and maintain robust Local Integrated Governance protocols to ensure the care service operates within a framework of excellence, demonstrating your awareness in care management.
• Direct the recruitment, daily supervision, and overall management of staff, ensuring an informed workforce that is adequate in number, diversity, qualification, and experience to meet the complex needs of our residents.
• Drive full bed occupancy with strategic marketing and effective processing of referrals, utilising insights to match the services offered with the needs of potential residents.
• Oversee the protection and safeguarding of all residents, ensuring adherence to policies and procedures with a lens for risk assessment and intervention strategies.
• Lead the professional development of staff by identifying training needs through Supervision, Development Review, and Appraisal systems, and actively participate in the delivery of this training.
• Ensure the production and submission of clinical and managerial reports are of high quality and delivered within established deadlines.
• Respond to regulatory body enquiries and reports with detailed clinical knowledge and appropriateness, reflecting the high standards of the service.
• Maintain a culture of confidentiality and privacy in accordance with company policies, especially with respect to the sensitive clinical information of residents.