Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team! We provide our employees with the following tools and resources to be successful:

• Long term Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Company Pension Plan
• Casual dress
• Dental and Vision care
• Employee Stock Purchase Plan
• Work schedule M-F

Alta Material Handling is looking to bring on a full-time Service Manager to support the London, ON location. The purpose of your role is to lead the service team in London and maintain the day-to-day functions of the department, while focusing on both financial and service levels. The primary responsibilities of the position consist of, but are not limited to:

• Promoting safety first and ensuring all safety protocols are followed
• Follow the Guiding Principles and Customer First Pledge to promote a positive culture within the service team
• Building strong service relationships with customers to enhance the performance and profitability of the branch.
• Monitoring the development and training of staff both internally and through dealer and industry courses
• Developing strong relationships, working collaboratively and cross functionally with other departments
• Hiring and retaining of technicians on staff
• Regular meetings with respective teams to ensure alignment
• Controlling of all activities relating to the maintenance of service vans and the efficient operations of dispatch services
• Ensuring technicians are charging fair time to all work orders internally and externally
• Managing department warranty matters
• Tracking of PM Completion rates and 2nd segment work derived from PM’s
• Contributing through being actively engaged in strategic initiatives and projects for the benefit of the entire organization
• Ensuring payroll for Technicians is submitted in a timely manner
• Reviewing invoices and quotes to ensure accuracy
• Maintain all current policies and procedures to ensure consistent operations across all branches
• All other duties as assigned.

DESIRED SKILLS AND QUALIFICATIONS:

• 2-4 years of previous management experience preferred
• Strong working knowledge of electric and liquid propane units
• Good mechanical aptitude
• Excellent written and verbal communication skills
• Good customer relations and people skills
• Ability to successfully manage others
• Computer Skills - Hyster/Yale Contact Management, Sage Quest, PayTrace, Microsoft Word, Excel, and Outlook
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

WHAT WE LOOK FOR:

At Alta Equipment Company, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning

• Promoting safety first and ensuring all safety protocols are followed
• Follow the Guiding Principles and Customer First Pledge to promote a positive culture within the service team
• Building strong service relationships with customers to enhance the performance and profitability of the branch.
• Monitoring the development and training of staff both internally and through dealer and industry courses
• Developing strong relationships, working collaboratively and cross functionally with other departments
• Hiring and retaining of technicians on staff
• Regular meetings with respective teams to ensure alignment
• Controlling of all activities relating to the maintenance of service vans and the efficient operations of dispatch services
• Ensuring technicians are charging fair time to all work orders internally and externally
• Managing department warranty matters
• Tracking of PM Completion rates and 2nd segment work derived from PM’s
• Contributing through being actively engaged in strategic initiatives and projects for the benefit of the entire organization
• Ensuring payroll for Technicians is submitted in a timely manner
• Reviewing invoices and quotes to ensure accuracy
• Maintain all current policies and procedures to ensure consistent operations across all branches
• All other duties as assigned