Service Manager at Alta Equipment Group

London, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

0.0

Posted On

24 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Management Experience, Mechanical Aptitude, Communication Skills, Customer Relations, Team Management, Safety Protocols, Training Development, Relationship Building, Dispatch Services, Warranty Management, Payroll Management, Invoice Review, Policy Maintenance, Problem Solving, Mathematical Skills, Computer Skills

Industry

Machinery Manufacturing

Description

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team! We provide our employees with the following tools and resources to be successful: Long term Disability insurance Employee assistance program Extended health care Life insurance Paid time off Company Pension Plan Casual dress Dental and Vision care Employee Stock Purchase Plan Work schedule M-F Alta Material Handling is looking to bring on a full-time Service Manager to support the London, ON location. The purpose of your role is to lead the service team in London and maintain the day-to-day functions of the department, while focusing on both financial and service levels. The primary responsibilities of the position consist of, but are not limited to: Promoting safety first and ensuring all safety protocols are followed Follow the Guiding Principles and Customer First Pledge to promote a positive culture within the service team Building strong service relationships with customers to enhance the performance and profitability of the branch. Monitoring the development and training of staff both internally and through dealer and industry courses Developing strong relationships, working collaboratively and cross functionally with other departments Hiring and retaining of technicians on staff Regular meetings with respective teams to ensure alignment Controlling of all activities relating to the maintenance of service vans and the efficient operations of dispatch services Ensuring technicians are charging fair time to all work orders internally and externally Managing department warranty matters Tracking of PM Completion rates and 2nd segment work derived from PM’s Contributing through being actively engaged in strategic initiatives and projects for the benefit of the entire organization Ensuring payroll for Technicians is submitted in a timely manner Reviewing invoices and quotes to ensure accuracy Maintain all current policies and procedures to ensure consistent operations across all branches All other duties as assigned. Desired Skills and Qualifications: 2-4 years of previous management experience preferred Strong working knowledge of electric and liquid propane units Good mechanical aptitude Excellent written and verbal communication skills Good customer relations and people skills Ability to successfully manage others Computer Skills - Hyster/Yale Contact Management, Sage Quest, PayTrace, Microsoft Word, Excel, and Outlook Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Physical Demands/Work Environment: Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand, sit, use hands, reach with hands and arms; Occasionally will walk, climb or balance, stoop, kneel, crouch or crawl. Lift and/or Move Functions: Frequently will lift up to 10 pounds; Occasionally will lift up to 55 pounds Work Environment: Occasionally will work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions, toxic or caustic chemicals, risk of electrical shock, wet or humid conditions (non-weather) Culture is Job #1. Alta Equipment Group prides itself in the 3 P’s of business: People, Process and Product. By investing in the best people and creating a “one team” approach, Alta Equipment Group earns customers for life. If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset. At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way. So, let’s start the conversation. Click the link to apply and begin the journey of a lifetime. What we look for: At Alta Equipment Company, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning Other Opportunities at Alta: Please visit our careers page at https://altg.com/career/ to view other openings that may be of interest to you! Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact careers@altg.com immediately.

Responsibilities

Lead the service team in London and maintain the day-to-day functions of the department while focusing on financial and service levels. Promote safety, build strong service relationships with customers, and manage technician activities.